oracle
Credit Reporting Compliance Manager
Citizens Financial Group, Inc.
Johnston, USA
Full-time
Manager · 5+ years experience
Onsite
Discovered 2 days ago
Full Job Posting
Minimum Qualifications
- 5-7+ years of experience in Credit Bureau Reporting, FCRA Compliance, Consumer Reporting Operations, Risk Management, Regulatory Compliance, or a related field.
- Strong understanding of Fair Credit Reporting Act (FCRA) requirements and consumer reporting regulations.
- Thorough understanding of Metro 2 reporting requirements and CDIA Credit Reporting Resource Guide (CRRG) standards.
- Experience supporting or overseeing consumer reporting programs across multiple products and servicing platforms.
- Working knowledge of servicing systems including Fiserv, ALS, MSP, TSYS, Debt Manager, or comparable platforms.
- Strong understanding of ChexSystems and Early Warning Services (EWS) reporting requirements and oversight expectations.
- Deep knowledge of Appendix E requirements, including governance, monitoring, issue management, remediation, data integrity, and sustainable control execution.
- Experience performing customer impact assessments, root cause analysis, issue remediation, and corrective action validation.
- Strong analytical, problem-solving, organizational, and decision-making skills.
- Excellent written, verbal, presentation, and stakeholder management skills.
- Ability to independently lead complex discussions with senior leaders and cross-functional stakeholders.
- Advanced proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, Outlook, and PDF creation/conversion tools.
Preferred Qualifications
- Bachelor's Degree in Business, Finance, Compliance, Risk Management, Accounting, Data Analytics, or a related field preferred.
- Relevant professional certifications in Compliance, Risk Management, Audit, Project Management, or Data Analytics are a plus.
- Experience supporting enterprise-wide credit bureau furnishing programs.
- Experience with bankruptcy, charge-off, recovery, collections, and consumer dispute operations.
- Experience supporting regulatory examinations, audits, or compliance reviews.
- Experience with customer remediation programs, correction files, and population identification methodologies.
- Experience with operational risk management and issue management frameworks.
- Experience managing relationships with third-party service providers and vendors.
- Prior quality assurance, testing, monitoring, or compliance oversight experience.
- Success Measures
- The successful candidate will:
- Maintain effective oversight of Citizens' Credit Bureau, ChexSystems, and EWS reporting programs.
- Ensure compliance with FCRA, Metro 2, CRRG, Appendix E, ChexSystems, and EWS requirements.
- Successfully identify, escalate, remediate, and close consumer reporting issues and risks.
- Deliver meaningful governance reporting and actionable insights to senior leadership.
- Improve data quality, monitoring effectiveness, and control sustainability across all consumer reporting channels.
- Build strong partnerships across Operations, Technology, Risk, Compliance, Legal, and business line stakeholders while driving a culture of accountability and regulatory excellence.
- Hours & Work Schedule
- Work Schedule: Monday– Friday 8:30 AM – 5:00 PM ET, position requires working 4 days on site at our Johnston RI or Glen Allen VA offices
- -will consider remote for highly qualified candidates not located near Citizens office location
- Pay Transparency
- The salary range for this position is $97,000 - $100,000 per year. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits
- #LI-CITIZENS6
About Citizens Financial Group, Inc.
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