Credit Controller

Mission

Credit control and collections

• Implement and improve collection processes; manage debt recovery, negotiate payment plans, and resolve invoice-payment issues.
• Resolve account queries about outstanding balances and prepare customer statements when needed.
• Evaluate new credit requests, check credit ratings, and advise on credit limits.
• Analyse customer debts, identify accounts requiring action, and recommend credit-control strategies.

Reporting and customer support

• Coordinate with the Regional Business Controller, collectors, regional management, and sales teams to manage debt and secure timely payments.
• Communicate with customers, visit clients to collect payments, and trace missing debts.
• Prepare month-end and ad hoc reports, conduct reconciliations, and propose write-offs with the relevant Sales Engineer.
• Support customer care, service response, operational excellence, and the development of collector capabilities.
• Optimise processes through innovation, connectivity, and digitalisation.

Experience and skills

• 3–4 years of experience in a similar role.
• Good attention to detail, strong computer and Microsoft skills, and fluent English.
• Excellent written and verbal communication, stakeholder confidence, independence, organisation, and time management.
• Able to work under pressure, meet deadlines, and collaborate or work independently.
• Willing to travel extensively.
• Leadership and people-management skills and a customer-centric, collaborative approach are sought.

Work arrangement

• The posting identifies the job type as hybrid and employment type as full-time.
• The role requires extensive travel and includes client visits.