Credit Controller - Abu Dhabi
Role Overview
Recover outstanding B2B payments while maintaining positive customer relationships.
The role requires experience in collections, accounts receivable, credit control, ageing analysis, dispute resolution, reconciliation, negotiation, and collection reporting.
Experience in waste management, environmental services, utilities, facilities management, logistics, or other service-based industries is an advantage.
Key Skills for This Role
Full Job Posting
Role overview
Recover outstanding B2B payments while maintaining positive customer relationships.
The role requires experience in collections, accounts receivable, credit control, ageing analysis, dispute resolution, reconciliation, negotiation, and collection reporting.
Experience in waste management, environmental services, utilities, facilities management, logistics, or other service-based industries is an advantage.
Collections and account management
- Monitor customer accounts, ageing reports, and overdue balances; contact customers by calls, emails, and client visits to secure payment.
- Develop collection plans to meet monthly targets and follow up on overdue invoices and agreed payment commitments.
- Coordinate with Sales, Operations, Customer Service, and Finance to resolve billing and service-related disputes.
- Reconcile customer accounts and investigate discrepancies in invoices, payments, and credit notes.
- Negotiate payment plans and settlements within company guidelines; issue reminders, statements, and overdue-account correspondence.
- Identify high-risk or long-outstanding accounts, recommend escalation, and monitor credit limits and payment terms.
- Maintain collection activity and payment records; prepare daily, weekly, and monthly collection and ageing reports.
- Follow up on post-dated cheques, bank transfers, and other payment instruments where applicable; support legal escalation of chronic or disputed accounts.
- Comply with company policies and applicable UAE regulations.
Qualifications and experience
- Bachelor’s degree or diploma in Finance, Accounting, Business Administration, or a related field.
- Requires 3–5 years of experience in Credit Control, Accounts Receivable, or B2B Collections; UAE experience is essential.
- Fluency in Arabic is mandatory.
- Industry experience in waste management, facilities management, logistics, construction, or other B2B service industries is preferred.
Knowledge and skills
- Requires strong knowledge of credit terms, ageing, receivables, and collection processes; good knowledge of MS Excel and ERP or accounting systems.
- Requires negotiation, communication, interpersonal, and follow-up skills, with confidence handling corporate customers.
- Candidates should be able to manage multiple customer accounts and work toward collection targets.
- A UAE driving license is advantageous, particularly for customer visits.
About Averda
Averda provides integrated waste management and environmental services across multiple markets.
The company focuses on sustainable solutions, environmental protection, community support, and operational excellence.
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