Credit Control Supervisor / Manager
About This Role
Doha, Qatar
The Credit Control Manager is responsible for overseeing the credit control function, ensuring the timely collection of outstanding payments while minimizing risk to the organization. This role focuses on developing and implementing effective credit control policies and procedures, managing customer accounts, and maintaining strong relationships with clients.
Key Responsibilities:
- Follow-up with all the customers in a daily basis to ensure the payments and solve their accounts problem to get the monthly collection target.
- Review collection reports to ascertain status of collections-and-balances outstanding and evaluate effectiveness of current collection policies and procedures and reporting to the business support manager.
- Visit the top customers on regular basis to maintain a strong relationship with them and to resolve any issues that could delay the collection process.
- Proactive in managing credit risk and escalating it to the Business support manager and Area manager.
- Looks for ways to improve debt collection processes.
- Prepare and send an official reminder letter to the defaulting customers.
- Directly manage the Business Support officer and the collectors regarding the payments collection, Invoices, and credit notes properly submissions.
- Review with the branch accountant regarding the customers reconciliations and make sure that everything is going smoothly and solve the problems, if any.
- Review and advise the opening of new accounts and orders for previously blocked accounts.
- Prepare all the documents required and send it to the business support manager to coordinate with the lawyer regarding to the customers transferred to the legal affairs.
- Collaborate and coordinate with the accounting and sales team to ensure that all the payments and Credit notes were booked properly.
- Achieve 100% of the area yearly collection target
- Clear all the old balance above 360 days with a clear plan
- University degree in Accounting, Finance or similar field and experience in similar or related industries
- Minimum of five (5) years of experience in finance / credit related role with strong knowledge of cash flow management
- Must be able to do reduction in DSOs and achieving monthly collection target.
- Timely and accurate month-end closing
- Be able to do reporting and resolution of issues through KPI reporting and management.
- Strong organization skills
- Analytical skills
- Communication skills
- Familiarity with data entry and analysis
- Ability to listen to customers and negotiate solutions
- Great team of smart people, in a friendly and open culture
- No dumb managers, no stupid tools to use, no rigid working hours
- No waste of time in enterprise processes, real responsibilities and autonomy
- Expand your knowledge of various busines
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