Credit Control Analyst

Managing customer accounts to ensure outstanding balances are collected in a timely and professional manner.

Identifying overdue accounts and progressing collection activities through to resolution.

Negotiating payment plans and settlement arrangements where appropriate.

Monitoring customer accounts, recovering overpayments and reconciling ledgers to identify and resolve discrepancies.

Maintaining accurate records and case notes for all collection activity.

Issuing monthly customer statements and responding promptly to account queries.

Escalating bad debts in line with company policies and procedures.

Building strong working relationships with internal stakeholders, clients and external partners including solicitors and debt collection agencies.

Identifying opportunities to improve credit control processes and ways of working.

Previous experience in a Credit Control, Collections or similar finance administration role.

Experience managing customer accounts, collecting outstanding debts and negotiating payment arrangements.

Good understanding of credit control processes and financial controls.

Strong communication skills with an excellent telephone manner and professional written communication.

Good working knowledge of Microsoft Office and finance systems.

Strong organisational skills with the ability to manage workloads and meet deadlines.

A proactive approach with excellent attention to detail.

Experience working within a shared services or high-volume finance environment.

Knowledge of property services or related legislation.

Experience using Sun Systems, Stripe and/or Zopa.

Experience reconciling customer ledgers and resolving account discrepancies.

A professional and customer-focused approach.

Confidence in handling sensitive conversations and negotiating positive outcomes.

Strong problem-solving and analytical skills.

The ability to prioritise competing demands and work to deadlines.

A collaborative attitude with a willingness to support colleagues across the Finance team.

A commitment to continuous improvement and delivering high standards of service.

Supportive and collaborative working environment.

Opportunity to develop your finance and credit control career.

Exposure to a broad range of credit control and cash collection activities.

The opportunity to contribute to the ongoing development of our Central Finance function and make a real impact on business performance.

Be part of a major UK property services group at an exciting stage in the development of its finance operations.