Creative Systems Analyst

About Mary Kay

Benefits

• Benefits listed include paid time off, 401(k) and profit sharing, medical, dental and vision coverage, an on-site fitness center and health clinic, tuition reimbursement, and employee product discounts.

Role overview

Responsibilities

• Forecast resource needs and agency capacity, align work with business priorities, and advise on resource allocation and workflow adjustments.
• Develop dashboards, reports, and metrics for resource utilization, demand, capacity, and operational performance.
• Manage user access, security, configurations, complex issues, vendor support, system enhancements, and operating standards.
• Gather and document business requirements; plan testing and coordinate user acceptance testing for upgrades, deployments, and integrations.
• Evaluate functionality, develop training materials, deliver training, communicate system changes, and maintain the annual system roadmap.
• Research emerging technologies and recommend improvements to creative technology capabilities.

Role capabilities

• The role combines creative operations, business process knowledge, system administration, resource planning, and technology solutions.
• Adobe Workfront resource management supports forecasting and capacity planning during project intake and planning.

Requirements

• Serve as a subject matter expert for creative technology solutions, including the systems and processes supporting the in-house agency.
• Gather and document business requirements and communicate system capabilities, risks, and dependencies.
• Develop testing strategies and scripts, coordinate user acceptance testing, and validate that solutions meet requirements.
• Deliver functional training and create materials that support system adoption.