Country/Area PSL Service Manager
Skills
About This Role
Overview
With general autonomy, promotes service excellence and customer satisfaction by providing training and guidance to individuals engaged in well site service work for an assigned PSL in a designated country/area.
Promotes and encourages safety and service quality.
Responsible for profit/loss/ROI and corrective actions.
Champions the implementation of new technology within Product Service Line (PSL).
Coordinates and assists with the Correction, Prevention, and Improvement (CPI) process for PSL.
Investigates and performs follow-up activities on unplanned events and/or jobs.
Investigates accidents, injuries and incidents within assigned PSL.
Handles the employee life cycle process (including hiring/firing, employee development, evaluation, promotion/demotions) for assigned PSL in conjunction with Human Resources.
Manages and coaches Service Leaders, Performance Development Coordinators (PDC) and Field Service Quality Coordinators (FSQC) to effectively develop and evaluate employees in field operations.
Requires completion of an undergraduate degree in production and operations management, engineering, or similar disciplines and a minimum of 6 years of experience in Halliburton Product Service Line (PSL) field operations.
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