Countersales Executive - Trucks Division

Overview

Key Responsibilities

• Assist walk-in customers and fleet clients with truck spare parts enquiries and sales.
• Identify, source and recommend the correct spare parts based on customer requirements.
• Prepare quotations, process sales orders and ensure timely follow-up on customer requests.
• Maintain strong relationships with customers by providing exceptional service and technical support.
• Coordinate closely with warehouse, procurement, service, and sales teams to ensure parts availability and customer satisfaction.
• Manage multiple customer enquiries simultaneously in a demanding and high-volume environment.
• Support the achievement of departmental sales targets and business objectives.
• Ensure accurate system updates, documentation, and inventory-related transactions.
• What we need from you
• Previous experience in Counter Sales, Parts Sales, or Spare Parts Sales within the truck, commercial vehicle or heavy equipment industry.
• Strong knowledge of truck spare parts, ideally with exposure to Sinotruk, Sitrak, or other heavy commercial vehicle brands.
• Excellent communication and customer service skills.
• Ability to work effectively in a busy environment with a high influx of customers.
• Strong attention to detail and ability to manage multiple priorities.
• Proficient in using ERP systems and Microsoft Office applications.
• Team player with the ability to build strong relationships across different departments.

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