Counter Sales Representative I
Key Skills for This Role
Full Job Posting
ESSENTIAL FUNCTIONS
Assist walk-in/call-in customers with routine requests in a friendly and positive manner Provide pricing and availability Identify, research, and resolve customer issues Process customer orders Pick orders for will call customers Assist in replenishing display items Assist in maintaining professional appearance of store front
Provide pricing and availability
Identify, research, and resolve customer issues
Process customer orders
Pick orders for will call customers
Assist in replenishing display items
Assist in maintaining professional appearance of store front
Be a single solution source for customers Understand and utilize other departments Relay important company/industry information Recommend appropriate products to enhance customer experience
Understand and utilize other departments
Relay important company/industry information
Recommend appropriate products to enhance customer experience
Maintain customer relationships
Manage incoming calls and customer service inquiries
Identify and assess customer needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid, and complete information by using suitable methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Meet company performance standards and goals as defined by your manager
Ensure customers receive efficient and expedient service
Recognize and act on opportunities for additional sales
Perform all front counter operations and procedures
Must be able to pass certification of training on warehouse equipment where applicable (e.g., fork truck, wave picker, pallet jack, etc.)
SECONDARY FUNCTIONS
Engage in continuous self-training to expand product knowledge
Back up warehouse duties as needed
Maintain cleanliness of facilities
Other duties as assigned by management
EXPERIENCE REQUIREMENTS
- Excellent communication skills required
- Customer-oriented
- Phone skills that convey a pleasant, professional manner
- Ability to work under pressure and manage multiple tasks
- Able to set appropriate priorities, respond to changes, and demonstrate flexibility in dealing with daily demands
- Strong interpersonal communication skills to support team effort and needs of organization
- Positive and upbeat attitude
- 1 year of prior customer service experience preferred
- Familiar with computer operation, including data entry experience with multiple screens
- Basic math skills required
- Bilingual a plus
- Minimum high school diploma or GED
PHYSICAL REQUIREMENTS
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must have regular, consistent, and predictable attendance
- Frequently lift and/or move up to 10 pounds, regularly lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds
- Must be able maintain significant activity levels for extended periods of time
- Frequently required to use hands to finger, handle, or feel objects, tools, or controls
- Reach with hands and arms
- Climb, balance, stoop, kneel, crouch, or crawl
- Ability to communicate with supervisors, other employees, and customers
- Frequently required to remain in a stationary position, often standing or sitting for prolonged periods as well as walk short and long distances
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
- Desire to work collaboratively in a team environment
- Regularly repeat the same movements when entering data
Benefits for Full-Time Employees Include
- Paid Time Off: Paid vacation and sick time.
- Comprehensive Insurance Coverage: Medical, dental, and vision insurance available.
- Company-Paid Protection: Disability and life insurance.
- Retirement Savings: Employees over 18 are eligible for our 401(k) plan.
About Reliable Parts
Private North American distributor of genuine OEM appliance parts serving repair professionals, retailers, and do-it-yourself homeowners.
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