Coordinator, Quality Improvement & Analytics

Role overview

Reporting, systems, and improvement

• Coordinates KPI collection, measurement, and reporting; prepares statistical analysis, business case inputs, and site security reports.
• Leads audits of security reports, aggregate data, operational processes, and contracted security-provider performance.
• Develops integrated dashboards and reports, summarizes findings, and performs trend analysis for stakeholders.
• Administers reporting and analytics systems, develops reliable data collection methods, and manages system maintenance resources.
• Leads reporting automation, process improvement, quality improvement initiatives, process mapping, and system testing.

Additional duties

• Provides data and security resourcing model input for major projects.
• Reviews and develops incident documentation training; monitors adherence to data collection protocols and recommends staff training.
• Advises on security or information technology investigations and supports security technology use in sensitive investigations.
• Provides reporting expertise to committees and task forces and identifies relevant industry developments and initiatives.
• Obtains system and network accounts and user access permissions; provides an after-hours on-call Manager function as assigned.

Education and experience

• Bachelor’s degree in Criminology, Criminal Justice, Information Technology, or a related field, or an equivalent combination of education, training, and experience.
• Five to seven years of recent related experience in security or crime incident reporting systems and/or business analytics, including healthcare security operations in a large complex organization.
• Certified Health Care Protection Administrator (CHPA) designation is an asset.

Capabilities

• Working knowledge of decision support solutions, information management, business processes, technologies, and applications.
• Working knowledge of LEAN and/or related quality principles and their applications.
• Able to lead, plan, manage, organize, solve problems, prioritize workload, and meet deadlines.
• Able to work effectively with stakeholders, independently, and as part of a team; able to operate related equipment and software.
• Physical ability to perform the duties of the position.

Compensation

• The salary range is CAD 38.88–55.89 per hour.