Coordinator, Operations & Client Services, Basketball

Job Overview:

Qualifications

• Must be customer service focused in order to provide the best possible support to clients and internal team members.
• Requires considerable flexibility in scheduling and the willingness to work nights and weekends.
• Requires a passion for sports and business.
• Strong understanding of social/digital media.
• Well-developed communication skills and ability to interact with people of all demographics.
• Strong analytical, organizational, and project management skills.
• Requires self-management and project management abilities.
• Ability to build strong and lasting relationships.
• Ability to anticipate problems and manage expectations.
• Ability to maintain confidentiality and professionalism in all situations. Ability to exercise discretion, sound judgment and significant initiative.
• THE·TEAM does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

Preferred Qualifications

• Bachelor’s degree (sports management, business administration, comm., or finance a plus).
• Advanced skills in Microsoft Office. Proficient in Adobe Creative Suite a plus.
• Base salary: $72,384 plus bonus potential. Actual base salary is dependent on several factors including but not limited to: market dynamics, location and region, experience, specialized skills/training (education), level of responsibility, budgetary considerations, tenure at the company (for current employees), etc. The salary range listed is just one component of the total compensation package for employees. Compensation decisions are dependent on circumstances of each role.

Responsibilities

• Supports day-to-day schedules of agents, clients, and client service team, which includes managing calendars, appointments, travel logistics, interviews, family affairs, and marketing commitments.
• Supports client “off court” relationships and communicates with their agents, keeping them informed on their clients’ needs.
• Supports more senior client service personnel in tasks concerning client management.
• Manages requests from agents regarding client needs.
• Process miscellaneous accounting and paperwork needs for agents and sponsors.
• Serve as gatekeeper for incoming queries for executives; answer, screen, and direct incoming telephone calls ensuring a high level of professional customer service and confidentiality.
• Coordinate and prioritize executive daily schedules; arrange meetings and conferences, act as a liaison between employees, clients, and executives.
• Schedules appointments, coordinate on and off-site meetings and special events, make travel arrangements.
• Prepares invoices, reports, memos, letters, financial statements and other documents, using Word, Excel spreadsheets, or presentation software.
• Maintains department databases and generates reports as required.
• Handles logistics leading up to and throughout major events, including the draft, All-Star, and performance showcases.
• Plan travel itineraries, coordinate related arrangements, gather information and determine and negotiate complex scheduling issues; prepare expense reports.
• Handle both company and Executive’s personal matters with discretion.
• Bachelor’s degree (sports management, business administration, comm., or finance a plus).
• Must be customer service focused in order to provide the best possible support to clients and internal team members.
• Requires considerable flexibility in scheduling and the willingness to work nights and weekends.
• Requires a passion for sports and business.
• Advanced skills in Microsoft Office. Proficient in Adobe Creative Suite a plus.
• Strong understanding of social/digital media.
• Well-developed communication skills and ability to interact with people of all demographics.
• Strong analytical, organizational, and project management skills.
• Requires self-management and project management abilities.
• Ability to build strong and lasting relationships.
• Ability to anticipate problems and manage expectations.
• Ability to maintain confidentiality and professionalism in all situations. Ability to exercise discretion, sound judgment and significant initiative.
• Base salary: $72,384 plus bonus potential. Actual base salary is dependent on several factors including but not limited to: market dynamics, location and region, experience, specialized skills/training (education), level of responsibility, budgetary considerations, tenure at the company (for current employees), etc. The salary range listed is just one component of the total compensation package for employees. Compensation decisions are dependent on circumstances of each role.
• THE·TEAM does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.