Coordinator Operations & User Experience

Overview

• WHAT S ON YOUR PLATE?
• As Ops & CX Performance Coordinator, you will be responsible for developing a strong understanding of performance across operations and customer experience function, and to develop and implement a repeatable process for monitoring and reporting it.
• The role will be focused on driving data driven decision making & delivering continuous improvement through strong analytical and interpersonal skills.
• You must have the maturity to work independently on a day-to-day basis and have the wisdom to know when to collaborate, delegate and/or escalate.
• Assist in monitoring and improving UAE performance metrics across Operations and CX .
• Provide preliminary insights and analyses to assist in decision-making processes.
• Handle tasks such as organizing meetings, preparing agendas, and documenting minutes.
• Coordinate projects and initiatives between local and regional team
• Collaborate with the team to monitor performance, identify performance gaps and raise flags as needed.
• Assist in implementing performance improvement plans to enhance overall efficiency.