COORDINATOR, CUSTOMER COMMUNICATION

What You'll Do

• Assumes a lead role in the absence of the manager; provides back up support for the First Call Center (FCC), fielding calls in the absence of FCC staff and Tririga support
• Interacts with both school administration and the general public in accepting and confirming requests for the use of space; communicates with facility managers and District security to ensure that open, safe, and clean facilities are available for use
• Calculates billing fees for chargeable customer rentals, and manages the paperwork and insurance requirements for billable events; tracks payments from customers and issues credits and refunds, collection notices, general permits, contracts, and invoices; tracks overtime needs and reports to make sure of correct charges
• Manages changes to schedules and acts as a mediator in disputes over the use of space, coordinating the interaction between school administration and outside groups
• Trains and supports District facilities with calendaring/scheduling system; maintains summer construction spreadsheet, scheduling and tracking summer training/classes
• Becomes cross-trained on and familiar with other schools in order to provide support when one of the other representatives is out for vacation or illness; attends weekly meetings to discuss delinquent customer billings, school closures, and changes in District policy
• Facilitates key distribution program for turf fields and tennis courts
• What You’ll Need:
• High School Diploma/GED
• Minimum three years of experience in customer service
• Lead for racial and educational excellence and work to dismantle systems of oppression and inequity in our community, along with believing in and supporting all students so they feel seen and heard with access to high quality education.
• Live and work with a permanent home address in Colorado while working with us.
• Have the ability with or without accommodations to meet the physical demands of the position.
• Denver Public Schools is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender expression, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or any other status protected by law or regulations. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors.
• Students First. Integrity. Equity. Collaboration. Accountability. Fun