Coordinator, Bus Maintenance
Role Overview
Under direction, the coordinator provides frontline supervision and oversees bus servicers and other staff assigned to the section.
The role maintains cleanliness and quality standards for CTA bus rolling stock and campaign activities.
Key Skills for This Role
Full Job Posting
Salary
- The salary range is $83,816.55 to $85,910.24 per year.
Position Summary
Under direction, the coordinator provides frontline supervision and oversees bus servicers and other staff assigned to the section.
The role maintains cleanliness and quality standards for CTA bus rolling stock and campaign activities.
Primary Responsibilities
- Survey buses in the yard, determine immediate service needs, and adjust cleaning schedules.
- Investigate customer complaints and direct staff responses.
- Coordinate bus servicer activities and audit garage locations for schedule, production, and quality adherence.
- Assist with disciplinary interviews and work-performance investigations.
- Prepare shift service and quality reports for management.
- Evaluate work techniques and equipment use and review staff work reports.
- Keep staff informed through technical, training, and safety bulletins.
- Coordinate with departments on procurement, vehicle call-ins, and personnel issues.
Education and Experience
- A high school diploma is required.
- One year of experience supervising a large workforce is required.
- Bus servicing, vehicle or facility maintenance, or janitorial experience is preferred.
- Union-environment experience is preferred.
- A valid driver's license is required.
Knowledge and Skills
- Knowledge of collective bargaining agreements and union provisions governing Bus Servicers is required.
- The role requires verbal and written communication, customer service, multitasking, teamwork, reliability, and basic Microsoft Word, Excel, and PowerPoint skills.
Physical and Working Conditions
- The role involves moving and positioning the body, climbing, and handling materials or equipment weighing up to 75 pounds.
- The employee works mainly in bus yards, near moving vehicles, and in adverse weather, with uncertain footing and limited office work.
- The position may require 24/7 on-call response, extended emergency hours, and variable weekly shifts.
- The work includes exposure to cleaning solvents and solutions and extended periods using a computer or office equipment.
Equipment and Reporting
- The coordinator directs automated bus washers, pumps, floor scrubbers, electric steamers, buffers, radios, and other equipment.
- The position requires carrying and responding to a pager, company cellphone, and radio while on duty.
Employment Details
The position is full-time permanent in CTA's Bus Maintenance department in Chicago, Illinois.
The role supervises Bus Servicers, Bus Servicer Apprentices, and other Bus Maintenance incumbents.
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