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Convention Sales Lead Representative - Full Time (Call Center LV)

Caesars Entertainment
Las Vegas, USA
Full-time
Lead
Onsite
Discovered 1 weeks ago
Communication

Full Job Posting

Qualifications

  • Must be able to type. • High School Diploma or equivalent required. • 1-year Customer Service or Sales experience. Must have stable work history and be computer literate. • Hotel Sales Administrative Experience • Knowledge of Windows based PC Applications • Must be proficient in all required systems and have a sound knowledge of all CET and Partnership properties assigned to the LV Regional Contact Center • Some experience with Delphi, LMS and /or Microsoft Windows
  • ADDITIONAL REQUIREMENTS • Must be 18 years of age or older. • Must demonstrate strong verbal and written communication skills and • Must have a pleasant speaking voice, enthusiasm and present oneself in a professional manner. • Must demonstrate strong service and possess a friendly demeanor and enjoy interaction with customers, both internal and external. • Must be able to read, write, speak, and understand English. • Must be able to work in high and low stress areas. • Must be able to maintain a flexible work schedule based on business demands. • Must be able to work in close quarters. • Must be multi-task oriented. • Excellent interpersonal, communications, team building and problem-solving skills are required. • Must be able to work with minimal supervision. • Ability to perform full duties of dexterity and visual perception. • Maintain a clean and organized work environment.
  • Must be able to type.
  • High School Diploma or equivalent required.
  • 1-year Customer Service or Sales experience. Must have stable work history and be computer literate.
  • Hotel Sales Administrative Experience
  • Knowledge of Windows based PC Applications
  • Must be proficient in all required systems and have a sound knowledge of all CET and Partnership properties assigned to the LV Regional Contact Center
  • Some experience with Delphi, LMS and /or Microsoft Windows
  • Must be 18 years of age or older.
  • Must demonstrate strong verbal and written communication skills and
  • Must have a pleasant speaking voice, enthusiasm and present oneself in a professional manner.
  • Must demonstrate strong service and possess a friendly demeanor and enjoy interaction with customers, both internal and external.
  • Must be able to read, write, speak, and understand English.
  • Must be able to work in high and low stress areas.
  • Must be able to maintain a flexible work schedule based on business demands.
  • Must be able to work in close quarters.
  • Must be multi-task oriented.
  • Excellent interpersonal, communications, team building and problem-solving skills are required.
  • Must be able to work with minimal supervision.
  • Ability to perform full duties of dexterity and visual perception.
  • Maintain a clean and organized work environment.

Responsibilities

  • Maintains high level of service skills to meet department standards in areas such as Quality Assurance, Customer Surveys/Feedback and other standards as determined by management. • Perform tasks such as answering calls, data sorting, data input and other tasks as determined by management at a high level in a fast paced, high-volume environment. • Clearly communicates and demonstrates enthusiastic service. • Meets department punctuality, adherence, and attendance guidelines. • Handles all incoming customer transactions promptly, efficiently, accurately, and professionally. • Meets department appearance guidelines. • Safeguards customer confidentiality and privacy in accordance with company and department standards. • Is team oriented and assists with special projects and/or additional duties as directed by management
  • Maintains high level of service skills to meet department standards in areas such as Quality Assurance, Customer Surveys/Feedback and other standards as determined by management.
  • Perform tasks such as answering calls, data sorting, data input and other tasks as determined by management at a high level in a fast paced, high-volume environment.
  • Clearly communicates and demonstrates enthusiastic service.
  • Meets department punctuality, adherence, and attendance guidelines.
  • Handles all incoming customer transactions promptly, efficiently, accurately, and professionally.
  • Meets department appearance guidelines.
  • Safeguards customer confidentiality and privacy in accordance with company and department standards.
  • Is team oriented and assists with special projects and/or additional duties as directed by management

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