oracle
ControlUp SME / Engineer
Zensar
Pune, IND
Mid
Onsite
Discovered Yesterday
azurepowershellvmware
Key Skills for This Role
azurepowershellvmware
Full Job Posting
Qualifications
- Required Skills & Experience
- Expert knowledge of ControlUp Monitoring and Analytics
- Experience with ControlUp Script Actions and Automation
- Citrix Virtual Apps & Desktops
- VMware Horizon
- Azure Virtual Desktop (AVD)
- Windows 10/11 and Windows Server administration
- PowerShell scripting and automation
- Performance monitoring and troubleshooting
- Digital Experience Monitoring (DEM/Digital Employee Experience)
- Log analysis and diagnostics
- Active Directory and Group Policy
- Understanding of Cloud and Hybrid Virtual Desktop environments
- Service Management Skills
- ITIL Incident, Problem, and Change Management
- Root Cause Analysis (RCA)
- Major Incident Support
- Continuous Service Improvement (CSI)
- Service Reporting and Governance
- Soft Skills
- Strong analytical and troubleshooting skills
- Excellent communication and stakeholder management
- Ability to work independently in a global support environment
- Strong documentation and presentation skills
Technical Skills
- Expert knowledge of ControlUp Monitoring and Analytics
- Experience with ControlUp Script Actions and Automation
- Strong knowledge of:
- Citrix Virtual Apps & Desktops
- VMware Horizon
- Azure Virtual Desktop (AVD)
- Windows 10/11 and Windows Server administration
- PowerShell scripting and automation
- Performance monitoring and troubleshooting
- Digital Experience Monitoring (DEM/Digital Employee Experience)
- Log analysis and diagnostics
- Active Directory and Group Policy
- Understanding of Cloud and Hybrid Virtual Desktop environments
- Service Management Skills
- ITIL Incident, Problem, and Change Management
- Root Cause Analysis (RCA)
- Major Incident Support
- Continuous Service Improvement (CSI)
- Service Reporting and Governance
- Soft Skills
- Strong analytical and troubleshooting skills
- Excellent communication and stakeholder management
- Ability to work independently in a global support environment
- Strong documentation and presentation skills
Key Responsibilities
- ControlUp Administration & Monitoring
- Manage and maintain the ControlUp monitoring platform across enterprise environments.
- Develop dashboards, alerts, reports, and monitoring policies for proactive issue identification.
- Monitor end-user experience metrics and analyze performance trends.
- Configure and optimize ControlUp Real-Time DX, Insights, and automation capabilities.
- Performance Analysis & Troubleshooting
- Investigate and resolve user experience, application, desktop, and VDI performance issues.
- Perform root cause analysis (RCA) for recurring incidents and service degradations.
- Analyze resource utilization, log data, and performance metrics to identify bottlenecks.
- Recommend and implement corrective and preventive measures.
- VDI Platform Support
- Support and optimize:
- Citrix Virtual Apps & Desktops
- VMware Horizon
- Azure Virtual Desktop (AVD)
- Monitor session health, application performance, login durations, and user experience KPIs.
- Collaborate with infrastructure teams to improve platform performance and reliability.
- Automation & Continuous Improvement
- Develop PowerShell scripts and automated actions for issue remediation and operational efficiency.
- Implement self-healing and automated recovery solutions using ControlUp automation.
- Drive continuous service improvement initiatives focused on end-user experience.
- Incident, Problem & Service Management
- Support Major Incident Management activities and provide technical expertise during service outages.
- Participate in Problem Management reviews and root cause analysis sessions.
- Maintain operational documentation, SOPs, and knowledge articles.
- Follow ITIL best practices for Incident, Problem, and Change Management.
- Reporting & Stakeholder Communication
- Create executive-level reports, dashboards, and trend analyses.
- Present service health metrics and improvement recommendations to leadership and customers.
- Provide regular updates on user experience trends, risks, and remediation activities.
About Zensar
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