Controller-Rooms

Position summary

Rooms and guest services duties

• Pre-register designated guests, prepare key packets, and coordinate procedures for arriving groups.
• Confirm reservations and cancellations; check duplicate reservations and block rooms as needed.
• Review out-of-order rooms daily, check rates against market codes, and document exceptions.
• Verify and adjust guest billing, secure valid payment, and identify over-commitments.
• Process check-ins and check-outs, activate room keys, file guest paperwork, and run daily reports.
• Communicate room-change status and accurately receive, record, and relay messages.
• Follow up with guests to ensure requests or problems have been addressed to their satisfaction.

Preferred qualifications

• High school diploma or G.E.D. equivalent is listed as preferred.
• Less than one year of related work experience is listed as preferred.
• No supervisory experience is listed; no license or certification is specified.

Service and team standards

• Welcome guests, anticipate and address service needs, and communicate clearly and professionally.
• Coordinate tasks with other departments, support team goals, and comply with quality standards.
• Follow company policies, maintain a professional appearance, protect confidential information and company assets, and perform other reasonable duties as requested.

Work arrangement

• The posting identifies the position as full time and not remote.
• The role is located at the Four Points by Sheraton on King Abdulaziz Road in Riyadh, Saudi Arabia.