Controller-Rooms

Position overview

Room and guest operations

• Assign rooms to match guest requests and preferences, pre-register designated guests, and prepare key packets.
• Coordinate check-in and pre-registration procedures for arriving groups.
• Track room and checkout-change requests, update appropriate staff, and review out-of-order rooms daily.
• Confirm reservations and cancellations, check duplicate reservations, identify over-commitments, and block rooms.
• Ensure rates match market codes, document exceptions, and verify or adjust guest billing.
• File guest paperwork; process check-ins and check-outs, activate keys, and secure valid payment.
• Run daily reports and accurately receive, record, and relay messages.
• Follow up with guests to ensure their requests or problems have been resolved.

Service and workplace standards

• Follow company policies and quality standards, maintain professional appearance and confidentiality, and protect company assets.
• Welcome guests, anticipate service needs, assist people with disabilities, and communicate professionally by phone and in writing.
• Coordinate work with other departments, maintain positive working relationships, and serve as a departmental role model.
• Use computers and POS systems and perform other reasonable duties requested by supervisors.
• The role involves extended periods standing, sitting, or walking and moving items weighing up to 10 pounds without assistance.

Preferred qualifications and experience

• High school diploma or G.E.D. equivalent preferred.
• Related work experience: less than 1 year.
• No supervisory experience specified.
• No license or certification specified.

Workplace and schedule

• Full-time schedule at the Riyadh property; the listing states that the position is not remote.