Controller-Rooms

Role

Room and reservation operations

• Assign rooms based on guest requests and preferences; prepare key packets and pre-register designated guests.
• Coordinate group arrivals, check-ins, and pre-registration; process check-ins and check-outs and activate room keys.
• Confirm reservations and cancellations; review room or checkout changes, duplicate bookings, and over-commitments.
• Review out-of-order rooms, block rooms, match rates to market codes, and document exceptions.
• Verify and adjust billing, secure payment, file guest paperwork, and run daily reports.

Guest service and coordination

• Follow up to ensure guest requests and problems are resolved satisfactorily; accurately receive, record, and relay messages.
• Coordinate with other departments, support team goals, maintain positive working relationships, and answer telephones professionally.
• Welcome guests, anticipate service needs, assist individuals with disabilities, and communicate clearly and professionally.

Preferred qualifications and physical duties

• High school diploma or G.E.D. equivalent is preferred.
• Less than one year of related work experience is preferred; no supervisory experience is required by the posting.
• No license or certification is specified.
• The role involves extended periods standing, sitting, or walking and moving objects up to 10 pounds without assistance.

Standards