Controller-Rooms

Role overview

Room and reservation coordination

• Assign rooms based on guest requests and preferences where possible; pre-register designated guests and prepare key packets.
• Coordinate check-in and pre-registration for arriving groups and process guest check-ins and check-outs, including activating room keys.
• Track room and check-out change requests, communicate status to staff, and confirm reservations and cancellations.
• Check for duplicate reservations and over-commitments, block rooms, and review out-of-order rooms daily.
• Ensure room rates match market codes and document exceptions.

Guest service, records, and billing

• Verify and adjust guest billing, secure valid payment, and file guest paperwork and documentation.
• Run daily reports and accurately receive, record, and relay messages.
• Follow up with guests to confirm their requests and problems have been addressed.
• Welcome guests, anticipate and address service needs, assist individuals with disabilities, and coordinate with other departments.

Work requirements

• Use computers and/or POS systems to enter and locate information.
• Communicate clearly and professionally and prepare and review written documents accurately.
• Maintain confidentiality, protect company assets, follow policies, and comply with quality standards.
• The role involves extended periods of standing, sitting, or walking and moving objects up to 10 pounds without assistance.

Preferred qualifications

• A high school diploma or G.E.D. equivalent is preferred.
• Less than one year of related work experience is listed as preferred.
• No supervisory experience is specified.

Workplace

• The job is located at the Four Points by Sheraton on King Abdulaziz Road in Riyadh; the posting says it is not remote.