Controller-Rooms

Area 1 Al Aqeeq Street Financial District, Riyadh, Saudi Arabia, Saudi Arabia, 13519VIEW ON MAP

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Assign room according to guest request and preferences whenever possible.

Pre-register designated guests and prepare key packets.

Organize and coordinate check-in/pre-registration procedures for arriving groups.

Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff.

Confirm reservations and cancellations.

Review out-of-order rooms daily.

Ensure rates match market codes and document exceptions.

Verify and adjust billing for guests.

File guest paperwork or documentation.

Set up/process all guest check-ins/check-outs.

Activate room keys.

Secure valid payment.

Identify any over-commitments.

Perform duplicate reservation checks; block rooms.

Run daily reports.

Follow up with guests to ensure their requests or problems have been met to their satisfaction.

Receive, record, and relay messages accurately, completely, and legibly.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.

Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.

Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.

Coordinate tasks and work with other departments.

Serve as a departmental role model.

Develop and maintain positive working relationships with others; support team to reach common goals.

Comply with quality assurance standards.

Stand, sit, or walk for an extended period of time.

Enter and locate information using computers and/or POS systems.

Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Perform other reasonable job duties as requested by Supervisors.

High school diploma or G.E.D. equivalent.

Related Work Experience: Less than 1-year related work experience.

Supervisory Experience: No supervisory experience.

*At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.

We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.

Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.

We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.*

Misją W Hotels jest rozpalanie ciekawości i poszerzanie horyzontów.

U nas można doświadczyć życia.

Jesteśmy tu, by otwierać drzwi i umysły.

Stale inspirują nas nowe twarze i nowe doświadczenia.

U podstaw naszej działalności leży przekonanie, że jesteśmy gotowi na wszystko.

Dzięki temu mamy opinię firmy, która na nowo odkrywa normy luksusu na całym świecie. „Whatever/Whenever” (Wszystko i wszędzie) to nasza kultura i filozofia obsługi, która rozbudza pasje naszych gości.

Jeśli jesteś osobą oryginalną, innowacyjną i zawsze wypatrujesz przyszłych możliwości, zapraszamy do W Hotels.

Stając się częścią zespołu W Hotels, dołączasz do portfolio marek Marriott International.

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