Control Room Manager

Lead the daily operation of the control room, ensuring constant monitoring of automation systems, WMS/WCS platforms, and live dashboards

Respond quickly to faults, bottlenecks, and disruptions, coordinating with key teams to restore flow

Ensure end-to-end alignment between inbound, stock, and outbound functions

Lead the response to equipment issues, system faults, or process deviations

Maintain accurate incident logs and ensure appropriate follow-up actions are completed

Support the development and refinement of SOPs, escalation pathways, and control room standards

Strong proven experience in a control room, automated environment, or real-time operational management role

Strong understanding of warehouse operations and WMS/WCS systems

Confident in making fast, data-led decisions under pressure

Excellent communication skills for cross-functional coordination

Strong analytical skills with experience using dashboards and KPIs

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.