Contracts & Project Administration Team Leader

Role overview

Responsibilities

• Oversee the day-to-day operations, performance and development of the Contract Administration team.
• Coordinate customer requests, contract obligations, project activity and ad hoc works, ensuring accurate and efficient delivery.
• Ensure administrative and project work follows contractual obligations, business processes and compliance requirements.
• Work with commercial, general management, operational and support teams to deliver customer service and commercially sustainable outcomes.
• Build a positive, high-performing and inclusive team; support recruitment, employee development and retention.
• Identify improvement opportunities and implement practical solutions.

Required experience and capabilities

• Experience in Facilities Management, maintenance services or contract-based service delivery.
• Ability to balance customer expectations, operational priorities and commercial outcomes; understanding of contract measures and customer obligations.
• Leadership experience developing high-performing and inclusive teams.
• Strong organisational, communication and stakeholder management skills.
• Experience coordinating workloads, customer requests, work orders or service delivery activities.
• Experience maintaining records, producing reports and supporting operational or commercial processes; capability with business systems and customer reporting tools.

Qualifications and desirable experience

• Relevant qualification in Business Administration, Project Administration, Contract Administration, Facilities Management, Leadership or a related discipline, or equivalent demonstrated experience.
• Knowledge of Facilities Management systems and software, including Urbanise, is desirable.
• Intermediate to advanced Microsoft Excel skills are desirable.
• Experience preparing quotations, costings, contract variations or tender submissions is desirable.

Benefits

• Salary packaging is available for eligible living expenses and meal and entertainment expenses.
• Benefits include a laptop, learning opportunities, operational and administrative support, Fitness Passport and confidential Employee Assistance Program counselling.
• Aruma describes itself as a for-purpose organisation supporting people with disability across Eastern Australia.