Contracts Administrator

The Resourcing & Scheduling Coordinator is responsible for managing and optimizing the allocation of resources and scheduling to ensure efficient operations. This role involves coordinating with various departments, managing customer relationships, and ensuring high levels of customer satisfaction.

This role is for 30 hours per week.

Essential Job Responsibilities

Coordinate the allocation of resources and scheduling to ensure efficient operations and optimal use of resources.

Manage customer relationships, addressing inquiries and resolving issues to ensure high levels of customer satisfaction.

Analyze data to identify trends and make informed decisions regarding resource allocation and scheduling.

Prepare and manage invoices, ensuring accuracy and timely processing.

Monitor and optimize workforce utilization to improve efficiency and productivity.

Provide supervisory management to ensure team performance and adherence to organizational standards.

Implement talent planning strategies to ensure the availability of skilled resources.

Ensure compliance with quality of service (QoS) standards and implement strategies to improve service quality.

Solve problems related to resource allocation and scheduling, ensuring timely resolution and minimal disruption to operations.

Qualifications & Requirements

Education:

Required: High school diploma or equivalent.

Preferred: Associate or bachelor's degree in a related field.

Required: Minimum of 2 years of experience in resourcing and scheduling or a related field.

Preferred: Experience in a similar role within the same industry.

Required: None.

Preferred: Certification in resourcing and scheduling or a related field.

Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.

Build trust-based partnerships

Nurture long-term relationships

Remove collaboration barriers

Celebrate cross-team success

Inspires action and alignment through clear communication, purposeful influence, and a compelling vision.

Use storytelling to build buy-in

Align communication with organizational goals

Guild alignment through strong engagement

Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals.

Use data to identify improvement opportunities

Make informed decisions

Align team goals with boarder strategy

Empower teams to manage their own goals

Translate vision into clear priorities

Prepare for disruptions with strong change management

Drives continuous improvement and operational excellence through smart processes, data insights, and quality execution.

Improve workflows for team efficiency

Use clear documentation and expectations

Resolve issues quickly using data and feedback

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.