oracle
Contractor Network Performance Coach
Crawford & Company
Jacksonville, USA
Full-time
Junior · 1+ years experience
Hybrid
Discovered 2 weeks ago
Full Job Posting
Qualifications
- Bachelor's degree in business administration, management, construction or a related discipline; or an equivalent combination of experience.
- Minimum 1 year training, coaching and/or leadership experience
- Minimum 1 year Project Management experience preferred
- Residential Property Insurance training experience preferred
- Exhibits team leadership capabilities
- Familiar with residential and commercial construction, restoration means and methods
- Ability to interpret contract terms and conditions
- Basic construction estimating skills
- Ability to review completed work and determine conformance with contract requirements and standard business practices
- Ability to analyze and resolve problems while maintaining a spirit of cooperation and teamwork
- Highly proficient and advanced computer skills, Windows, Microsoft Word, Excel, and working knowledge of property estimate software programs
- Excellent written, verbal and oral communication skills
- Excellent attention to detail; organizational and interpersonal skills
- Demonstrated ability to manage multiple projects or contractors concurrently under minimal supervision
- Tact and diplomacy
- Highly objective decision making style based on facts, not intuition
- Confident and decisive in reaching conclusions and determinations
- Strong relationship/team building skills
- Strong time management abilities
- Previous experience in the construction industry. Insurance property loss adjusting experience helpful.
- Will have frequent interaction with contractors and clients.
- #LI-EC1 #LI-Hybrid
Responsibilities
- The Contractor Network Performance Coach provides real time coaching on ways to overcome identified performance trends, teach contractors how to effectively utilize business tools to become more efficient and make recommendations on ways current processes may be improved to gain efficiencies.
- Coaching and Development:
- Coach contractors and conduct educational trainings per company policies and client requirements to address identified trends.
- Provide real time coaching and feedback to contractors based on contractor performance.
- Work with management to determine training needs and training topics.
- Subject matter expert for Contractor Connection processes and program requirements
- Create performance improvement plans touching multiple disciplines within the organization.
- Provide feedback and recommendations for formal training development.
- Address training related questions and queries from contractors.
- Coordinate with team members to develop and implement training models.
- Determine training timelines and develop training content.
- Maintain training documentations and make updates as per business needs.
- Develop best practices to improve training quality.
- Develop and maintain knowledge base and FAQs for contractors.
- Schedules contractor staff training sessions for new and existing contractors where required.
- Acts as change agent and facilitator of managing change initiatives.
- Assists all internal departments where required.
- Reporting & Analysis:
- Provide data review, analysis and monthly reporting of individual contractor and District performance results.
- Identify skill gaps for performance improvement and recommend final decisions regarding contractor status within network (i.e. suspension, terminations, etc.).
- Make recommendations on process improvements that will gain efficiencies and reduce cycle times.
- Identify opportunities with existing processes and recommends process improvement measures.
- Create feedback loop between Network Performance Management team and contractor for ongoing performance monitoring.
- Participates in special projects or other assignments as directed.
- Upholds the Crawford Code of Business Conduct at all times.
Preferred Qualifications
- Minimum 1 year Project Management experience preferred
- Residential Property Insurance training experience preferred
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Crawford & Company
Content Claims Specialist - Field - Level I
Cleveland, USA
Discovered TodayFull-time
Content Claims Specialist - Field - Level I
Boston, USA
Discovered TodayFull-time
Workplace Accommodation Coordinator
, USA
Discovered TodayFull-time
Content Claims Specialist - Field - Level I
Naples, USA
Discovered TodayFull-time
Seasonal Claim Examiner-WC
, USA
Discovered TodayFull-time
Customer Experience Advocate
, USA
Discovered TodayFull-time
Claim Examiner- WC
Denver, USA
Discovered TodayFull-time
Sr Claim Examiner- WC
Denver, USA
Discovered TodayFull-time