Contracting Operations Associate

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency. Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology. Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.

Location: Hybrid 2-3 days in First NY office (subject to change at any time to 5 days.)

Learn more at www.firstagency.com

The Contracting Operations Associate is responsible for serving as the primary system owner and administrator for the Contract Management System (IntelAgree), managing configurations, workflows, clause libraries, reporting, and user support. Reporting to the Chief Legal Officer, the role also oversees contracting operations by maintaining standard operating procedures, reviewing and routing contract terms for signature, managing the contracting inbox, and supporting cross-functional compliance and reporting needs.

Serve as primary system owner and subject matter expert for a Contract Management System, currently IntelAgree, overseeing configuration, permissions, workflows, data integrity, and updates.

Manage platform maintenance, bug reporting, signatory permissions, and subscription-wide settings including naming patterns, reminders, and system configurations.

Build and maintain contract components (Smart Forms, Full/Partial Templates), the Clause Library, and attributes.

Design, produce, and automate routine and ad-hoc reports and data dashboards for cross-functional stakeholders while collaborating to define key metrics.

Serve as the primary support contact and administrator, delivering onboarding and refresher training, managing service tickets, and maintaining user documentation and SOPs.

Regularly review and update Standard Operating Procedures (SOPs), ensuring operational consistency and compliance across Contracting utilizing

Review contract terms for accuracy and maintain contract terms and records in CLM; route documents for signature

Administrate the contracting inbox, ensuring timely review and appropriate delegation of work

Coordinate efficient routing of documents for appropriate and required approvals and signing

Assist with special projects as needed

This job description is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required for this position. The employee may be asked to perform other duties and responsibilities, as necessary.

Advanced knowledge of the subject matter

5-8 years of experience

Bachelor's degree preferred

Contract Lifecycle Management system experience required; Intelagree experience desirable

Process development and improvement

Solutions oriented; problem solving

Data reporting and analysis

Ability to handle privileged, confidential and sensitive information in an appropriate and professional manner

At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth

Medical, Dental & Vision, which includes the option of a high deductible health plan (HDHP) with a health savings account (HSA)

401 (k)

Five Flexible Spending Accounts Options

Generous Paid Time Off Allowance

Employee Assistance Program (EAP)

Life, Disability & Pet Coverages

Wellness Stipend

Mobile Phone Allowance

Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more

Aura Identity Theft Protection

Discretionary Bonus Structure

Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

United States Residents: The base pay for this position ranges from $85,890.00 - $92,500.00. This role is also eligible for an annual discretionary bonus.

Please note that the national salary range listed in the job posting reflects the new hire salary range across various U.S. locations that would be applicable to the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

#LI-hybrid #LI-KM1

FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.