Contract Manager - FTC 12 months

Role overview

Key responsibilities

• Manage high-value strategic contracts and ensure compliance with terms, SLAs and KPIs.
• Build supplier relationships and lead performance reviews, identifying improvement areas and resolving performance issues.
• Deliver savings, improved contract value, innovation and commercial effectiveness.
• Manage contractual risks, issues and disputes, escalating when appropriate.
• Report commercial insights and supplier performance to stakeholders and Executive Directors.
• Promote the Contract Management Framework and advise contract managers.
• Partner with Procurement on new projects to embed effective contract management and value for money.
• Maintain accurate contract documents, pricing details, records and central agreements.

Candidate requirements

• Ideally bring experience in contract management, supplier relationship management or commercial procurement.
• Experience managing complex, high-value or strategic contracts throughout their lifecycle.
• Strong understanding of contract terms, SLAs, KPIs, supplier performance and compliance.
• Ability to identify commercial opportunities, deliver savings and manage risk.
• Strong stakeholder, communication, analytical and reporting skills.
• Experience handling contractual issues and disputes; practical and solutions-focused.
• Strong organization, attention to detail, collaboration and ability to guide colleagues.

Benefits

• Railway Pension Scheme.
• Free Avanti West Coast travel for the employee and eligible family members, plus a privilege travel card for discounted travel on other train operators.
• 30 days’ holiday, increasing by one day per completed service year to a maximum of 37 days, inclusive of bank holidays.
• Ten free journeys on other FirstGroup train operators.

Location

• The description lists Birmingham or London as possible locations.

Employment

• The role details state permanent, full-time employment.