Contingent Workforce Analyst II

Role Overview

Request Intake and Review

• Monitor internal approval form submissions daily.
• Review hiring manager hierarchy, location codes, budget confirmation, and other mandatory information.
• Verify requester authority and approving hierarchy.
• Hold back incomplete or non-compliant requests and record the reason.
• Log requests for volume, ageing, and approval cycle-time reporting.

Clarification and Finalisation

• Follow up with requesters to resolve missing information, incorrect formats, and insufficient justification.
• Update records with scope of work and supported objectives.
• Include previous request identifiers and length-of-service details for extensions.
• Confirm budget and cost-centre details before routing.
• Keep requesters informed about progress and start-date dependencies.

Approval Tracking

• Assign the appropriate director and vendor manager based on confirmed hierarchy.
• Route requests to vendor managers and track them through final sign-off.
• Chase stalled approvals and escalate delays affecting start dates or compliance.
• Maintain current approval status and handle rejections and rework clearly.

Documentation and Reporting

• Notify hiring managers and requesters when decisions are reached.
• Record final decision dates and maintain the complete approval chain.
• Provide extension documentation to requesters.
• Report on volumes, cycle times, rejection reasons, and ageing.
• Maintain templates, procedures, and workflow knowledge resources and propose improvements.

Performance and Service Levels

• Review intake every business day with no submission left unactioned overnight.
• Validate 100% of requests against mandatory fields before routing.
• Maintain accurate status for all in-flight requests and chase stalled approvals.
• Communicate decisions and record decision dates for all closed requests.
• Process extensions only when prior request identifiers and length-of-service details are present.
• Target 90% meaningful responses within 2 business hours and at least 95% quality and satisfaction scores.

Tools and Systems

• Use an internal approval form and request tracker for submissions and status.
• Use shared mailboxes, email templates, and enterprise chat for follow-up.
• Use spreadsheet trackers and BI tools for cycle-time, ageing, and rejection analysis.
• Use hierarchy and cost-centre reference data to identify approvers.

Required Skills and Experience

• 2–5+ years in workflow administration, contingent workforce or vendor management support, HR operations, or comparable approvals and compliance coordination.
• Experience validating mandatory fields and holding back non-compliant requests.
• Ability to navigate organizational hierarchies and identify approving authorities.
• Accurate handling of cost-centre, budget, and location reference data.
• Excellent written English and confidentiality judgment.
• Ability to work a shift-based roster, including night shifts, from the Hyderabad delivery centre.

Preferred Qualifications

• Contingent workforce or vendor management systems experience.
• Exposure to tenure, length-of-service, or co-employment policy controls.
• Workflow or approvals automation experience.
• Reporting and dashboard-building experience.
• Procurement or HR operations certification, or progress toward one.