Content Systems Intern (Summer 2027)

Role overview

Responsibilities

• Support the content system by establishing and translating information architecture for managing content across Lyft.
• Help teams align existing systems and publishing workflows with the new information architecture.
• Support product strategy and vision through content design and learning experience design projects.
• Translate complex concepts into clear in-product copy, including UI text, notifications, and errors, and into learning materials.
• Collaborate with designers, visual content creators, researchers, engineers, marketers, data science, product managers, and technology and operations stakeholders.
• Connect content across the UI, learning center, and knowledge base into related content objects.
• Manage multiple projects and competing priorities.
• Maintain, evolve, and champion Lyft's brand voice and style.

Qualifications

• Currently pursuing a bachelor's, master's, or PhD degree in a writing- or UX-adjacent field at a university in Canada.
• Expected graduation between December 2027 and Summer 2028.
• Available for a Toronto internship during Summer 2027.
• Submit a portfolio with at least three samples or case studies demonstrating one or more of UX writing, information architecture, or education design.
• Excellent writing skills demonstrable in UX writing, information architecture, or education design are preferred.
• A systems-oriented perspective, ability to discuss strategy, metrics, and results, and a collaborative, proactive approach.

Preferred skills

• Experience with design tools such as Figma is a nice-to-have.
• Experience with content management systems such as Ditto or Contentful is a nice-to-have.
• Knowledge of accessibility best practices is a nice-to-have.

Internship experience and benefits

• Interns receive mentorship from experienced content designers and learning experience designers.
• The internship offers hands-on product design experience with a full-stack technology team and exposure to AI-supported work.
• Interns can learn to solve product problems through content design and learning design.
• Benefits include mental health support, two paid days off and three sick days in addition to holidays, subsidized commuter benefits, and Lyft ride credits.

Workplace

• This is a hybrid role in Toronto, with at least three office days per week on Mondays, Wednesdays, and Thursdays.

Compensation

• The expected base pay range in the Toronto area is CAD $40–$46 per hour.