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Content Editor

Nationwide
Northampton, GBR
Mid
Onsite
Discovered 1 weeks ago

Full Job Posting

Qualifications

  • The extras you’ll get
  • There are all sorts of employee benefits available at Nationwide, including:
  • 25 days holiday, pro rata
  • Private medical insurance
  • A highly competitive pension to help you build a strong foundation for retirement
  • Access to an annual performance-related bonus
  • Training and development to help you progress your career
  • A great selection of additional benefits through our salary sacrifice scheme
  • Life assurance to provide peace of mind for you and your loved ones in the event of your death
  • Wellhub – access to a range of free and paid options for health and wellness
  • Up to 2 days of paid volunteering a year
  • Banking – but fairer, more rewarding, and for the good of society
  • We forge our own path at Nationwide.
  • As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
  • If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.
  • At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.
  • We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.
  • What to do next
  • If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.
  • We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
  • Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy.
  • If you want to find out more about using AI in our recruitment process, please read more here.
  • Disability Confident
  • We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level.
  • That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support.
  • Apply safely with Nationwide
  • Recruitment scams can look convincing, so take a moment to check the role is listed on our official careers site and read our guidance on Don’t be conned by a job scam.
  • The hiring manager for this role is Gagandeep Jhajj, and the main recruitment contact is Jemma Ives.
  • Experience in mortgage servicing, operations or distribution
  • Experience using knowledge management tools (such as Haynes), with the ability to learn new systems
  • Confidently able to translate complex requirements into clear colleague guidance (both verbally and in writing)
  • Ability to manage multiple competing activities and deadlines
  • Strong stakeholder engagement and relationship-building skills
  • Experience working with documented processes, procedures or guidance
  • Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
  • Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
  • Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
  • Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
  • You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

Responsibilities

  • What you’ll be doing
  • As a Content Editor, you will be responsible for maintaining and developing content within Haynes, our mortgage content management system. Haynes provides colleagues across Mortgage Distribution and Mortgage Operations with the information, guidance and process steps they need to support customers and complete operational activities effectively.
  • Working as part of a team of Content Editors, you will support the management of content through its full lifecycle, ensuring smooth delivery, measurable benefits, and alignment with business, colleague and customer needs.
  • This includes reviewing change requests and managing competing priorities, engaging with subject matter experts and stakeholders, and making timely updates to content to ensure it remains accurate, clear and up to date.
  • You will collaborate with operational teams, policy specialists, and change teams amongst other stakeholders to understand business requirements and translate these into colleague-friendly guidance, process documentation, decision tools and supporting content.
  • You will play a key role in maintaining the quality, consistency and usability of content across the platform, ensuring colleagues can easily access the information they need to deliver good customer outcomes. You will ensure governance processes are followed and proactively look for ways to improve the content management system.
  • Alongside day-to-day content management activities, you will contribute to strategic change initiatives, including the planned re-platforming of Haynes to a new content management service in 2027. This will provide opportunities to contribute to future ways of working, improve content standards and support the development of a modern knowledge management capability.
  • About you
  • The minimum requirements for the role are:
  • Experience in mortgage servicing, operations or distribution
  • Experience using knowledge management tools (such as Haynes), with the ability to learn new systems
  • Confidently able to translate complex requirements into clear colleague guidance (both verbally and in writing)
  • Ability to manage multiple competing activities and deadlines
  • Strong stakeholder engagement and relationship-building skills
  • Experience working with documented processes, procedures or guidance
  • Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
  • Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
  • Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
  • Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
  • Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
  • You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

Preferred Qualifications

  • Access to an annual performance-related bonus

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