{bc}
Apply
oracle

Content Design Vice President - Customer Offer Experience

JPMorgan Chase
Plano, USA
Full-time
Executive · 5+ years experience
Onsite
Discovered 2 weeks ago

Full Job Posting

Job responsibilities

  • Develop and implement content design strategies for multiple components of a product or a series of small products, ensure alignment with business requirements and user experience goals
  • Facilitate end-to-end discovery workshops with designers to gain a better understanding of the underlying narrative and optimal content architecture required to make the product intuitive and highly usable
  • Use content models and taxonomies to design, structure and organize digital content to effectively guide customers through the experience and simplify complex technical concepts
  • Collaborate with cross-product teams to develop consistent voice and narrative structures across products and services
  • Champion inclusive language for a diverse audience, ensure seamless, positive interactions throughout the customer journey
  • Shape compelling customer narratives across marketing and product experiences, translating complex offers, products, and value propositions into clear, persuasive experiences that drive customer understanding and action.
  • Partner with research, analytics, marketing, product, and design teams to test and continuously optimize customer experiences using customer insights, experimentation, and performance data.
  • Present and communicate experience strategies and concepts through compelling storytelling, influencing stakeholders and building alignment around customer needs and business goals.
  • Explore and apply AI-assisted tools and emerging ways of working to accelerate content development, experimentation, synthesis, and creative exploration while maintaining quality and appropriate oversight.
  • Contribute across content design, experience design, marketing, and service experiences to solve complex customer problems across digital and physical channels.

Required qualifications, capabilities, and skills

  • 5+ years of experience or equivalent expertise in content design, editing, writing, strategy, process, and architecture, focusing on digital products and platforms
  • Ability to design effective content architecture, organizing and structuring content for enhanced user experience and easy navigation within products or websites
  • Expertise in written and verbal storytelling, crafting clear, engaging content that effectively clarifies complex concepts for diverse audiences, adhering to industry standards and best practices
  • Extensive experience facilitating workshops for product and experience design, creating compelling content journeys
  • Advanced technical literacy and deep understanding of content platforms and their impact on user experience
  • Background creating content for customer-facing marketing, ecommerce, or digital product experiences
  • Ability to use customer insights, experimentation, and performance data to inform and optimize digital experiences Strong cross-functional collaboration skills, with the ability to build alignment across product, design, marketing, and business teams
  • Ability to use customer insights, experimentation, and performance data to inform and optimize digital experiences
  • Strong cross-functional collaboration skills, with the ability to build alignment across product, design, marketing, and business teams

Preferred qualifications, capabilities, and skills

  • Background in digital offers, promotions, loyalty programs, acquisition journeys, or other conversion-focused experiences
  • Experience in financial services, another regulated industry, or a similarly complex environment
  • Familiarity with personalization or emerging AI-supported customer experiences
  • Proficiency with AI-assisted workflows to explore ideas, prototype concepts, or improve efficiency
  • Agency or consulting experience working across multiple clients, stakeholders, or disciplines
  • Demonstrated ability to work across content, marketing, product, and experience design boundaries
  • Familiarity with marketing campaign content, including offer messaging, calls to action, and content hierarchy

Apply for this job in 1 click

Skip the repetitive application forms

Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.

Sarah M.James T.Maya R.

Trusted by over 500,000 job seekers on Base Career

Start Free Today

More from this employer

More jobs at JPMorgan Chase

Private Client Banker - Forked River Branch - New Jersey Monmouth Ocean Market

Forked River, USA

Discovered TodayFull-time

Finance & Business Management Vice President - Affluent Branch Banking

Jersey City, USA

Discovered TodayFull-time

Experience Design Vice President - Agentic Treasury

New York City, USA

Discovered TodayFull-time

One Chase Branch Event Strategy Manager - Vice President

Columbus, USA

Discovered TodayFull-time

Part time Associate Banker (30 hours) - Belgrade (New Build) - Belgrade, MT

Belgrade, USA

Discovered TodayPart-time

Relationship Banker - Cleveland East Market - Woodmere, OH

Woodmere, USA

Discovered TodayFull-time

Associate Banker, 30 Hours, Greenville, DE - Greenville Kennett Pike Branch

Greenville, USA

Discovered TodayPart-time

Relationship Banker - Greater Arlington Market - Arlington, TX.

Arlington, USA

Discovered TodayFull-time