Content Associate
Skills
About This Role
Overview
🚀 Welcome to Your Next Adventure!
We are looking for a dynamic and detail-oriented
Content Executive
to join our team.
This role offers an exciting opportunity to play a pivotal part in managing menu listings, promotions, and campaigns, while driving quality assurance and collaboration within the team and with external stakeholders.
🛠 What You’ll Get Your Hands On
- Manage, update, and optimize menu listings, ensuring accuracy and alignment with platform standards.
- Create and oversee promotional content and campaigns to drive merchant and customer engagement.
- Work closely with the team to monitor content quality, identify gaps in processes or SOPs, and recommend improvements.
- Conduct regular coaching sessions for the outsourced team for team members to enhance their skills and performance.
- Collaborate with account managers to handle urgent requests, ensuring quick and effective resolutions.
- Manage escalations and coordinate in-house merchant visits to address concerns and maintain strong relationships.
- Identify inefficiencies in workflows and processes, propose solutions, and ensure smooth implementation to bridge gaps.
- Effectively manage multiple tasks, from urgent content updates to coordinating team activities and merchant interactions.
🧙♂️ The Magic You Bring
- Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
- 2-3 years of experience in content management, quality assurance, or a related role in the e-commerce or retail industry.
- Proficiency in content management systems and tools.
- Familiarity with e-commerce platforms and marketplace operations.
- Experience working with outsourced teams is a plus.
- Strong attention to detail and organizational skills.
- Excellent written and verbal communication skills. Arabic proficiency is a plus.
- Ability to work effectively in a fast-paced, dynamic environment.
- Proactive problem-solving skills with a focus on process improvements.
- Experience in managing outsourced teams and conducting coaching/training sessions.
- Strong collaboration and interpersonal skills to work with account managers, merchants, and cross-functional teams.
- Proven ability to multitask and prioritize effectively under pressure.
Inside Snoonu’s Universe
Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place.
Powered by tech, driven by a global team, and obsessed with making life easier.
The Dream We’re Chasing
To be the first Qatari Ultra App that propels the region and its community through innovation and technology.
We have global ambitions where what we do surpasses norms and limitations every time.
The Quest We’re On
To radically transform how people live by leveraging technology to connect them with endless possibilities.
👥 Be Customer Obsessed
: “Focus on the customer and all else will follow.”
💪 Act with Integrity:
“We are honest, ethical, and trustworthy in everything we do.”
🧪 Be Curious and Creative:
“We constantly innovate and create solutions to bring a lasting positive impact.”
🏅Lead by Example and Take Ownership:
“Be the change you want to see and take ownership.”
🚀 Work Smart and Deliver Results
: “You can do more by doing less, better, and faster.”
👨💼 It's All About People
“Be a team player; together we are stronger.”
Perks & Worklife Magic At Snoonu
🌐 Global Vibes
– Collaborate with a worldwide crew.
🧠 Brain Boosters
– Learning budgets, access to courses, and tools for your growth.
Builder’s Playground
– Own your tasks, own your path!
We’re big on autonomy.
Flexible Time Off
– We take recharging seriously.
Generous leave and wellness policies.
Agile Everything
– Scrum isn’t a buzzword here.
It’s how we roll, from product to ops.
Great Place to Work® Certified
We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always.
This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.
Certified for Excellence
Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.
Beyond the Code: Giving Back Matters
We don’t just build apps.
We’re committed to doing business sustainably and giving back to the community that fuels us.
From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.
Diversity Isn’t Just a Buzzword
At Snoonu, fairness and inclusion are the foundation of everything we do.
We’re proud to be an equal opportunity workplace that welcomes people from every walk of life.
Be bold.
Be you.
Thrive here.
Let’s Build the Future Together
Apply now to join a team where your contributions spark a change and your voice is heard.
Let’s make some magic together.
Stay in the loop—connect with us on LinkedIn!
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