Contact Sales Representative
Role Overview
Contact Sales Representative supporting customers in a defined account package, typically tier C and D.
Uses consultative selling and customer advocacy to identify operational needs, recommend solutions, build relationships, and grow business.
Customer interactions are primarily by phone and email, with in-person meetings as needed, typically one to two days per month.
Key Skills for This Role
Full Job Posting
Role overview
Contact Sales Representative supporting customers in a defined account package, typically tier C and D.
Uses consultative selling and customer advocacy to identify operational needs, recommend solutions, build relationships, and grow business.
Customer interactions are primarily by phone and email, with in-person meetings as needed, typically one to two days per month.
Responsibilities
- Serve as the internal contact for assigned customers and recommend appropriate products and services based on their needs.
- Reactivate inactive accounts, develop new customers, and cross-sell to existing customers with the Sales Development Representative team.
- Develop the account portfolio to achieve targets; handle RFQs, opportunities, quotes, and orders with active follow-up.
- Transition larger projects identified through scouting to the Regional Sales Manager and Project Sales Manager.
- Clarify customer needs and technical and commercial requirements; negotiate within assigned responsibility.
- Maintain customer master data and manage complaints within the assigned portfolio.
- Prepare requested customer materials, promote Endress.com, and support online inquiries.
Requirements
- Post-secondary technical education in engineering, instrumentation, process control, automation, or electronics.
- Two to three years of inside sales experience in instrumentation or a similar role is desired.
- French-English bilingualism is mandatory.
- Excellent communication skills; ability to work under pressure and meet tight deadlines.
- Comfort making transactional-level decisions with customers.
Benefits and work environment
- Flexible working hours and hybrid remote work opportunities.
- Training, further education, internal knowledge transfer, and e-learning opportunities.
- On-site fitness, multi-faith, and wellness rooms, plus ergonomic workstations.
- Company pension scheme, health offers, and employee language courses.
Application
- Apply by uploading documents through the company's career page; applications sent by email cannot be considered.
- The posting is for an existing vacancy.
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