Contact Centre Administrator

Overview

****More About Your Role****

• To deliver an efficient, first-class service, first time, every time; ensuring a consistent, high quality, customer focussed service is delivered through Northumberland Leisure Centre's Contact Centre
• You will be dealing with calls and enquiries from members of the public, staff, businesses, and visitors of Northumberland by telephone, email, or social media channels, resolving as many queries as possible at the first point of contact.
• This role is shift work.
• This means working 40 hours a week between the hours of 8am and 6pm Monday to Friday, including 1 in 4 weekends working Saturday 9am-5pm and Sunday 9am-1pm.
• ****More About You****
• It is desirable that you have experience within working in a Customer Service/Contact Centre environment and can interact effectively with customers, via telephone system, email, social media and all other communication platforms.
• ****Benefits****
• We are a large, diverse and ambitious business, which will give you all the challenge you could wish for.
• We Know That There's Always More We Can Do To Make You Smile, That's Why We Offer a Comprehensive Benefits Package With Each Role, Yours Will Include:
• We align with the Real Living Wage foundation
• Full Health & Fitness membership for you, a nominated adult and up to 4 juniors
• A bonus scheme for all colleagues at 2%
• Flexible working (including part time working, shift work and more)
• An opportunity to purchase additional annual leave
• Lots of opportunity to access ongoing personal learning and development
• Access to our Company Pension scheme
• Cashback plan for healthcare costs – up to £500 saving per year
• Discounts of up to 50% on activities, centre shop and cafes
• Extra perks including huge discounts and offers from shops, cinemas and much more.
• What's next?
• If you meet the criteria and are ready to make the next step in your career then click apply.
• You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.
• At Places for People, safeguarding is everyone's responsibility.
• We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.
• We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability.
• Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.
• By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.