Contact Center Technical Business Analyst

About This Role

Riyadh Air (RX), headquartered in the Saudi Capital, is the new national airline that’s shaping the future of flying. It seeks to lead the aviation industry by transforming Saudi Arabia into a global aviation and trade hub – a digitally native airline that will connect the kingdom to more than 100 destinations.

About The Role Are you passionate about leveraging technology, automation, and data insights to create world‑class customer experiences?

We are seeking a passionate individual to lead the development and execution of our technology strategy focused on guest experience enhancement, agent productivity, and robotic process automation (RPA) systems.

You'll analyse and redesign contact center and digital processes, identify automation opportunities, and introduce AI‑driven solutions that streamline workflows, reduce friction, and elevate engagement.

Naturally, you will collaborate closely with cross‑functional teams across Product, IT, Operations, and Guest Experience, while ensuring that technology directly contributes to improved service efficiency and guest satisfaction.

All while guiding the implementation of RPA and AI use cases, overseeing system testing and deployment, and translating operational data into actionable insights that drive measurable improvements.

Beyond technology execution, you will act as a guardian of guest experience by ensuring seamless support journeys, maintaining data‑privacy standards, and safeguarding RX's reputation for excellence.

Be the catalyst that turns smart technology into unforgettable customer moments!

About You Degree qualified, you will demonstrate at least 3 years of professional experience as a Business Analyst, with a proven track record in contact center operations, RPA implementation, and customer experience transformation.

You are expected to possess a strong understanding of RPA and AI technologies such as UiPath or Automation Anywhere ,with hands‑on experience implementing solutions within digital environments.

We'd love to hear from you even more if you are proficient in data‑analysis tools,and constantly exploring emerging technologies that enhance performance.

This is your opportunity to shape the future of air travel. Bring your best and show us why you can own this position within Riyadh Air.

Please submit your application by clicking the Apply button. Our Talent Acquisition team will be reviewing applications shortly.