CONTACT CENTER REPRESENTATIVE

As one of the great gardens of the world located just 30 miles outside of Philadelphia, Longwood Gardens is rooted in a steadfast mission of bringing joy and inspiration to everyone through the beauty of nature, conservation, and learning.

Across our many departments, each and every staff member creates the magic that makes our Gardens distinctive.

Our team of dynamic professionals is what sets us apart, and our spirit of legacy, innovation, and opportunity is what guides us.

While beauty is our heart, our people are our soul.

Longwood Gardens is seeking seasonal, experienced Contact Center Representatives (Guest Admissions Representatives) to assist in our very busy contact center for the holiday season.

The work schedule varies and requires working a minimum of four shifts per week including weekends, nights, and some holidays during the seasonal employment period.

Contact Center hours are 10:00am to 5:00pm leading up to November 20, 2026.

From November 20 through January 10, 2027, our contact center is open from 10:00am to 7:00pm daily.

The seasonal employment period for this role is September 28, 2026 to January 10, 2027.

The ideal candidate will possess:

• Exceptional customer service, communication, and hospitality skills
• A clear, welcoming voice with strong verbal communication skills (additional languages a plus!)
• A minimum of 6 months of successful contact center experience
• Strong computer skills, with experience handling multiple applications at once
• The ability to work in a tight space in an enclosed room with no windows for an entire shift (except for breaks)

While not required, experience with Gateway Galaxy admissions software and/or the 8x8 Contact Center software application is preferred.

Our contact center stations have a dual-monitor setup; some stations offer the ability to sit or stand, while other require sitting for the entire shift.

In-person training will be provided on Longwood Gardens policies and offerings, in addition to printed and digital/online reference materials.

Longwood Gardens is committed to nurturing a diverse and inclusive environment that celebrates the complexities and differences of all living things.

We welcome and respect diverse backgrounds, life experiences, and perspectives.

Diversity creates a more beautiful world, sparks innovation, and unites us.