Contact Center Representative

Job Summary

Key Responsibilities

• Answer incoming calls and respond to email inquiries regarding laboratory testing services, sample submission procedures, and reporting timelines
• Provide information on available testing services including soil analysis, concrete testing, aggregate testing, and geotechnical investigations
• Schedule sample pickups and coordinate with field teams for site visits as requested by clients
• Log client requests and service details into the laboratory information management system
• Follow up with clients on pending documentation, sample submissions, and report deliveries
• Coordinate with laboratory technicians and engineers to confirm testing capacity and turnaround times
• Prepare and send quotations, service confirmations, and invoices to clients as directed
• Maintain accurate records of client interactions, service requests, and issue resolutions
• Assist clients with basic questions about sample requirements, testing standards, and accreditation status
• Direct technical inquiries to the appropriate laboratory supervisors or engineers when needed

Requirements

• High school diploma or equivalent; additional certification in customer service or office administration is preferred
• 1+ years of experience in a contact center, customer service, or administrative role, preferably in a laboratory, engineering, or construction services environment
• Proficiency in Microsoft Office applications including Outlook, Word, and Excel
• Good verbal and written communication skills in English; proficiency in Arabic is required
• Strong organizational skills with ability to manage multiple tasks and priorities
• Professional telephone manner and customer-focused approach
• Ability to work in a fast-paced environment and maintain accuracy under pressure
• Basic understanding of laboratory or construction testing services is helpful but not required

Employment Type

• Full-time

How To Apply