Contact Center Agent
Skills
About This Role
Key Responsibilities
- Handle contact center departments inbound and outbound calls including Sales and telemarketing calls.
- Provide contact center departments customers with the services they are looking for, handle customers complaints, and inquiries through all customer service channels.
- Act as a source of information for customers, collect customers feedback and enhance customer satisfaction.
- Contact center agents will be also responsible for supporting clients merchants and service providers by collecting their feedback , leads and handling their inquiries and complaints.
Key Requirements
- Follow Companys Policies, and instructions, and maintain the company's equipment and prestigious image.
- Adhere to working hours schedules, breaks, and tasks assigned and deliver it before the deadline.
- Answer contact center departments inbound calls, and serve the customer with the required services.
- Book, reschedule, and cancel experience bookings on behalf of customers and service providers.
- Sell events tickets through inbound, outbound calls, and all contact center departments channels.
- Handle customers incoming and outgoing transactions through WhatsApp, social media direct messages and public posts or comments, Email, live chat and any other customer service channels.
- Handle customer complaints, inquiries and feedback through all customer service channels, and make sure to provide our customers with mastery shopping services, and enhance customer satisfaction.
- Escalate customer complaints and feedback to the concerned department and follow up to get a solid solution for it.
- Make outbound research marketing and sales calls for our projects.
- Modify, review, upload, and remove merchants and DMCs experiences according to the business needs.
- Handle merchants and DMCs Inquiries, complaints, and feedback through all contact center channels, and provide them with full support.
- Maintain individuals Key performance Indicators (KPIS).
Key Qualification
- Diploma Degree or bachelor's degree.
- Fresh Graduates, 1-2 years of experience.
- Excellent communication skills.
- Good customer service skills.
- Good command of English and Arabic Languages.
- Good Computer skills.
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