Consumer Product Manager

Job description

Key Responsibilities

• Manage the roadmap for a core consumer area, such as the buyer journey, seller journey, or subscriptions, prioritizing based on impact on conversion, retention, GMV, and customer trust.
• Develop a continuous understanding of Soum's customers through user interviews, usability testing, app reviews, customer support tickets, and behavioral data.
• Optimize the end-to-end marketplace funnel, including listing creation, search and discovery, product pages, checkout and payments (Mada, Apple Pay, BNPL), delivery tracking, returns, and post-purchase experience.
• Design and improve trust features such as device condition grading, car inspection reports, verified sellers, buyer protection, ratings, and transparent pricing.
• Shape subscription products for electronics and cars, focusing on value proposition, packaging, onboarding, engagement, and retention, in collaboration with Commercial and Finance teams.
• Translate problems into clear Product Requirement Documents (PRDs), user stories, and acceptance criteria, and manage agile delivery with design and engineering teams.
• Champion an Arabic-first, bilingual experience with high-quality RTL design and localization for Saudi customers.
• Implement a disciplined experimentation practice, including forming hypotheses, designing A/B tests, defining success metrics, and making evidence-based decisions.
• Monitor and report on core consumer KPIs, including conversion rate, listing-to-sale rate, activation, repeat purchase, subscription retention, NPS, and customer complaints.
• Partner with Operations (inspection, logistics, customer service), Marketing and Growth (acquisition, CRM), and Finance to ensure product changes are effective end-to-end.
• Monitor regional and global marketplaces and recommerce players to identify and adapt best practices for Soum's customers.

Qualifications and Requirements

• 2–4 years of product management experience with consumer-facing digital products such as marketplaces, e-commerce, fintech, or consumer apps.
• Proven track record of delivering consumer features that have demonstrably impacted business metrics.
• Strong consumer intuition supported by data, with proficiency in product analytics tools (, Amplitude, Mixpanel, GA4), funnel analysis, and A/B testing; working knowledge of SQL is an advantage.
• Hands-on experience developing for mobile (iOS and Android) and web platforms.
• Solid understanding of two-sided marketplace dynamics, including supply and demand balance, liquidity, trust, and pricing.
• Experience collaborating with designers and engineers in an agile environment, with clear written specifications and prioritization skills.
• Excellent communication and stakeholder management abilities, capable of aligning operations, commercial, and technical teams.
• A proactive approach, demonstrating the ability to make decisions with incomplete information and prioritize outcomes over output.

Preferred qualifications

• Experience with KSA or GCC consumers, Arabic/RTL products, and local payment methods.
• Background in used goods, recommerce, automotive, or subscription businesses.
• Work Type and Location
• This is a full-time position based in Riyadh, Saudi Arabia.