Consumer Loan Servicing Associate

What You'll Do

• A detailed list of job duties includes (but is not limited to):
• Books and funds consumer loans, ensuring accurate system setup and documentation.
• Maintains loan, collateral, and servicing records throughout the life of the loan.
• Supports internal, management, and regulatory reporting requirements.
• Processes loan payments, payoffs, automatic payments, and other servicing transactions.
• Performs account maintenance, updates, corrections, and servicing requests.
• Completes required documentation to support servicing activities and compliance.
• Responds to customer and internal inquiries via phone, email, and written correspondence.
• Provides timely and professional support related to loan accounts and servicing matters.
• Works with branches, lenders, and other departments to resolve issues and fulfill requests.
• Reviews and resolves items identified on operational and exception reports.
• Researches and corrects unposted transactions, rejected payments, and account discrepancies.
• Assists with reconciliations, quality control reviews, and various operational reporting.
• Ensures servicing activities comply with applicable regulations, policies, and procedures.
• Maintains accurate records and supports audit, compliance, and risk management activities.
• Protects the confidentiality of customer and bank information.
• Abides by current laws, organizational policies / procedures in which were designed and implemented to promote an environment free of harassment and other forms of illegal discriminatory behavior in the workplace.
• Responds to inquiries relating to his/her area, to requests from customers or bank personnel, within given time frames and within established expectations communicated from Management.
• Demonstrates compliance awareness by completing all required regulatory and compliance training (e.g., BSA, CRA, ECOA) on or before deadlines, and actively supporting all policies, procedures, and practices that promote risk management, safety, and regulatory adherence.
• Consistently demonstrates the Company’s core values and principles through behaviors, actions, and decisions.
• Performs all other duties as assigned.
• Location: This position can work from one of three locations:
• Shore Bancshares Headquarters - 28969 Information Lane, Easton, MD 21601
• Westgate Building - 200 Westgate Circle, Annapolis, MD 21401
• Waldorf Branch - 3035 Leonardtown Road, Waldorf, MD 20601
• Position Type/Expected Hours of Work:
• Full-time.
• Non-exempt.
• Days of Work: Monday-Friday.
• Required Education and Experience:
• High school diploma/GED equivalent.
• 1 year experience successfully providing excellent customer service in a fast-paced environment.
• 1 year experience cash handling with high level of accuracy.
• Accomplished in verbal and written communication skills
• Professional and tolerant in interpersonal relationship skills
• Ability to manage multiple priorities daily