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Consumer Experience Generalist, Sennheiser

Sonova
Marlow, GBR
Mid
Onsite
Discovered 4 days ago
Communication

Full Job Posting

Your responsibilities:

  • Carry out accurate data entry and maintain complete, up-to-date records across different systems
  • Support ecommerce transaction reconciliation, checking information and identifying discrepancies
  • Review records for missing information or exceptions and follow up as needed
  • Contact consumers to obtain missing information or documentation
  • Coordinate with service teams to help resolve cases and keep them moving
  • Support with basic consumer enquiries and tickets during peak periods
  • Help identify recurring issues and opportunities to improve our processes
  • What you'll bring:
  • Strong data entry skills and attention to detail
  • A structured, process-focused approach
  • Flexibility to switch between tasks and priorities
  • Ability to learn new systems and processes quickly
  • A self-starter who can work independently
  • Confidence working with data and multiple systems
  • Practical problem-solving skills
  • Good written and verbal communication skills

What we offer:

  • The opportunity to be a part of a globally recognised premium audio brand and contribute to the experience we deliver to consumers across EMEA
  • A supportive and collaborative team, with opportunities to work with international stakeholders across the business
  • Hands-on experience across a variety of operational and administrative activities, broadening your knowledge of ecommerce and consumer support processes.
  • Exposure to a wide range of business functions, including E-Commerce, Logistics, Finance and Supply Chain #LI-NB1

Qualifications

  • Strong data entry skills and attention to detail
  • A structured, process-focused approach
  • Flexibility to switch between tasks and priorities
  • Ability to learn new systems and processes quickly
  • A self-starter who can work independently
  • Confidence working with data and multiple systems
  • Practical problem-solving skills
  • Good written and verbal communication skills

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