Consulting Manager

Pega Professional Services helps clients turn Pega technology into measurable business outcomes. Our Delivery Excellence team strengthens how we deliver by developing exceptional delivery leaders, promoting consistent delivery practices, proactively managing risk, and continuously improving client outcomes.

As a Manager of Delivery Excellence, you will lead and develop a team of Project Delivery Leaders (PDLs) and Project Managers (PMs) while helping elevate delivery excellence across Pega Professional Services. You will combine people leadership, delivery expertise, coaching, and operational discipline to create an environment where our delivery leaders and teams consistently succeed for our clients.

Lead, coach, and develop a high-performing team of PDLs and PMs, establishing clear expectations for delivery leadership and client engagement.

Drive consistent execution across scope, schedule, budget, quality, governance, risk, and client outcomes.

Coach delivery leaders to identify risks early, resolve issues proactively, and escalate with clarity and urgency.

Maintain visibility into engagement health and partner with teams and leaders to address challenged engagements.

Champion Pega’s evolving delivery practices, including Blueprint-led and AI-enabled delivery.

Strengthen governance, delivery assurance, financial discipline, and operational excellence across engagements.

Build delivery leadership capability through coaching, development planning, knowledge sharing, and reusable best practices.

Partner across Pega and with clients and partners to drive successful business outcomes and continuous improvement.

You are an experienced Professional Services leader who knows that great delivery starts with great people. You have the credibility to coach experienced delivery professionals, engage senior client stakeholders, navigate complex delivery challenges, and translate lessons from individual engagements into improvements that benefit the broader organization.

You are outcome-oriented, commercially aware, collaborative, and comfortable balancing client success, delivery quality, team development, and financial performance.

Significant experience in enterprise software, technology consulting, or Professional Services delivery.

Demonstrated success managing and developing Project Delivery Leaders, Project Managers, Program Managers, or similar delivery professionals.

Experience overseeing complex engagements and improving delivery outcomes across a portfolio.

Strong understanding of Agile delivery, governance, risk management, financial management, and organizational change.

Proven ability to coach high-performing teams and influence senior client and internal stakeholders.

Strong executive communication, facilitation, negotiation, and problem-solving skills.

Pega platform and Professional Services experience preferred.

Experience with Blueprint and AI-enabled delivery approaches preferred.

A rapidly growing yet well-established business, recognized as the BPM market leader

Clients that include the world’s most innovative organizations

Analyst acclaimed technology leadership in a host of industries and emerging markets

A fast-paced, energizing, collaborative and rewarding environment

Base salary range for this role is 137,700 - 213,700 USD annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives.

The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share an information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage.

AI in Action – Responsible Use of AI in Recruitment Pega embraces the responsible use of artificial intelligence (AI) to improve efficiency, consistency, and fairness across our business. We encourage thoughtful and ethical adoption of AI technologies that support people—not replace them. We may use AI‑enabled tools in our recruitment process. These tools are designed to assist us by providing insights and operational support.

All hiring decisions are made based on human review and judgment. You may have the right to request human review, provide additional information, or raise questions about how such tools are used.

Culture At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.

We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.

As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.

This same mindset shapes how we work, encouraging curiosity, continuous learning, and smarter ways of working with AI. At Pegasystems, we believe the best ideas come from curious people who embrace change, learn continuously, and use AI to work smarter and move faster. Guided by our values, we bring a growth mindset to every challenge and create lasting impact together.

Export Compliance For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.

Accommodations If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.

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