CONSULTANT

Role overview

Responsibilities

• Work with customers to understand and translate business and technical requirements into ServiceNow solutions.
• Support functional design workshops and contribute to design specifications based on standard functionality and customer requirements.
• Contribute to technical delivery, including configuration, development, testing, and implementation of ServiceNow solutions.
• Implement solutions using HTML, XML, JavaScript/AJAX, and integrations such as web services, SOAP, email, and MID Server.
• Collaborate with Pre-Sales and Technical Architecture teams on client presentations, workshops, and technical discussions.

Education and experience

• Bachelor's degree in computer science, Management Information Systems, engineering, or a related discipline.
• Approximately 18–36 months of hands-on ServiceNow design, development, and deployment experience, or 3+ years of experience with similar ITSM tools.
• Experience solving business problems and working with IT Service Management (ITIL) processes, metrics, and key performance indicators.

Technical skills

• Solid understanding and experience with HTML, CSS, XML, and JavaScript/AJAX.
• Experience developing ServiceNow integrations using web services, SOAP, email, MID, or plugins.
• Knowledge of technical components such as LDAP, VPN, and SSL.
• Primary focus areas include ServiceNow ITSM, ITIL, ITAM, IRM, ITOM/CMDB, and GRC.
• Other focus areas include HP Service Manager, BMC/Remedy, SaaS solutions, and web technologies.
• ITSM CMDB certification and ITSM CMDB CSA are listed as preferred skills.

Working hours

• Working hours are in the US Central time zone.

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