Configuration Specialist

About DistillerSR

Role scope

Responsibilities

• Validate and clarify client business requirements with Solution Engineers, then configure software to meet client processes, rules, and functional requirements.
• Test configured solutions, troubleshoot and reproduce product observations, and support client testing through issue triage and resolution.
• Escalate client-reported bugs and feature requests to Product and Engineering teams.
• Collaborate cross-functionally and demonstrate the product in line with client requirements.
• Document technical diagrams and specifications, provide knowledge transfer to client project teams, and contribute to solution design.
• Contribute to team knowledge and best practices and use AI to augment work.

Required qualifications

• University degree or college diploma in Computer Science, Information Systems, Business, Commerce, or equivalent.
• At least two years of technical software configuration experience.
• Strong technical skills and experience with Python, JavaScript, XML, and JSON.
• Basic understanding of APIs, REST, GraphQL, and probabilistic AI such as naïve Bayes and SVM.
• Functional knowledge of generative LLMs, prompt engineering, and skill or agent development.
• Working knowledge of the software delivery life cycle, including requirements, specifications, test plans, testing, user training, and deployment.
• Strong analytical, communication, problem-solving, troubleshooting, critical-thinking, organizational, and time-management skills.
• Ability to collaborate with technical and non-technical colleagues and manage competing priorities while maintaining quality and client satisfaction.
• Working knowledge of Windows, Microsoft Office, Google Docs, and Google Sheets.

Preferred qualifications

• Experience with DistillerSR products, regulated industries, SaaS implementation in public or private organizations, or customer support tools such as Zendesk is preferred.

Compensation

• The stated salary range is $61,000 to $74,000. Compensation depends on experience, skills, and overall fit.

Benefits

• Benefits include flexible work hours and arrangements, coverage from day one, an annual winter holiday shutdown, three weeks of vacation, wellness reimbursement, professional development support, and career growth opportunities.