Configuration Developer - Analyst

About the Role

Responsibilities

• Configure and maintain business rules within FireLight® to drive accurate and compliant user experiences for financial product applications
• Implement configuration components including Role Codes, Review Queues, Needs Determination, mapping documents, and admin mappings
• Ensure applications meet “In-Good-Order” standards across completeness, compliance, and business requirements
• Participate across the SDLC including requirements understanding, configuration, testing, and deployment support
• Perform unit and integration testing to validate accuracy and quality of configured business rules
• Support customer deployments, ensuring timely and accurate implementation of configurations
• Monitor and resolve issues via ticketing systems (e.g., Jira), ensuring timely turnaround and minimal client disruption
• Provide Tier 2 production support by troubleshooting configuration-related issues and triaging client tickets
• Collaborate with cross-functional teams to resolve defects, improve configurations, and enhance platform performance
• Use AI tools to accelerate rule creation, scenario testing, and issue investigation to improve efficiency and reduce rework
• Ensure adherence to coding best practices including simplicity, modularity, and reusability
• Meet utilization, productivity, and quality benchmarks, including low churn and on-time delivery
• Actively participate in team meetings, providing clear updates on progress, risks, and dependencies

Qualifications

• 1–3 years of experience in a technical or configuration-focused role
• Strong proficiency in XML (creation, editing, troubleshooting) and understanding of structured business logic
• Solid understanding of Software Development Life Cycle (SDLC) in a SaaS environment
• Familiarity with FireLight® platform components and configuration concepts (or ability to ramp quickly)
• Working knowledge of tools such as Jira (ticketing), OpenAir (time tracking), Notepad++ (rule development), and Adobe Acrobat
• Exposure to integrations with third-party platforms (e.g., Salesforce, Redtail, Yellow Pages) is a plus
• Foundational understanding of financial services domain (insurance, annuities, life insurance processes, compliance requirements)
• Strong problem-solving skills with attention to detail and accuracy
• Ability to manage multiple tasks and priorities in a fast-paced environment
• Effective written and verbal communication skills with the ability to collaborate across teams
• Self-driven with a learning mindset and willingness to adopt new technologies, including AI-enabled tools
• Ability to work independently with minimal supervision while contributing effectively as part of a team
• We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office four days, with the flexibility to work remotely one day (Friday).

Benefits

• iCapital offers a comprehensive benefits package that includes a total compensation program consisting of competitive salary, annual performance bonus, and equity for all full-time employees; healthcare with 100% employer-paid health and dental insurance; and generous paid time off (PTO).
• For additional information on iCapital Network, please visit https://www.icapitalnetwork.com/about-us Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc