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Configuration Analyst

Liverpool University Hospitals NHS Foundation Trust
Liverpool, GBR
Full-time
Onsite
Discovered 1 months ago
Clinical systems configurationElectronic patient record systemsMeditechNHS systems and servicesPatient administration systemsTroubleshooting

Full Job Posting

Role overview

Join the system support team supporting Liverpool Women's Hospital and the Trust's clinical systems, primarily Meditech.

The Configuration Analyst is responsible for setup and configuration of the team's EPR system.

The source identifies the position as full-time.

Candidate requirements

  • Strong NHS knowledge, analytical and troubleshooting skills, a methodical approach, and strong communication and customer-service skills.
  • Experience using a patient administration system is requested; relevant NHS service experience and electronic NHS IT systems experience are described as ideal.
  • Candidates should be able to understand complex configuration builds, including from limited supplier information, and advise on user-template permissions.

Role responsibilities

  • Analyze clinical and administrative workflows with stakeholders and determine system development, configuration and enhancement needs.
  • Provide clinical-systems help-desk support; log, assign, prioritize and resolve requests and incidents, including first- and second-line calls.
  • Create and maintain documentation for EPR configuration, setup and use.
  • Advise on national and local standards and work with system providers to address shortcomings.
  • Follow system-change procedures and coordinate requests with internal users and external suppliers.
  • Investigate complex issues, identify errors, recommend corrective actions and provide workarounds while permanent fixes are pursued.
  • Provide information and analysis to demonstrate system use and support target monitoring.

About the Trust

NHS University Hospitals of Liverpool Group was formed on 1 November 2024 and serves communities across Merseyside and the North West.

The group operates five hospital sites and provides general, emergency and specialist care.

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