Concierge

Ensuring that the guests get the greatest value for their money by delivering impeccable customer service

Adapt to every guests individual requests and go out of your way to deliver this

Ensuring that the rooms are of impeccable standard of cleanliness

Handle any guest problems, complaints or compliments, passing on any relevant information to the Hotel Duty Manager.

This is a seasonal part time position and you will work up to 5 days out of 7, including weekends, evenings and bank holidays. Flexibility is therefore essential. Because of the nature of our business you will be required to work evenings, weekends and bank holidays.

If you have the spellbinding engagement in you to create lifelong memorable experiences for our guests and you can bring a sense of fun to your work whilst encouraging a collaborative culture across the team, we would love to hear from you!

Enthusiastic, energetic, and able to put a smile on guest’s faces

Ability to work on your own, and also part of a team

An eye for detail

Ability to deliver brilliant customer service, finding ways to go the extra mile

Alongside working with a great team, we also offer:

• 25% discount in our retail shops and restaurants and 40% off LEGO online • Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year • Employee pricing up to 55% off cinema tickets

From GBP £13.65/Hr.