Concierge Supervisor
Role Overview
The Concierge Supervisor oversees daily concierge desk operations and supports memorable guest experiences.
Key Skills for This Role
Full Job Posting
Role overview
The Concierge Supervisor oversees daily concierge desk operations and supports memorable guest experiences.
Responsibilities
- Train, schedule, and supervise concierge team members, providing guidance and support.
- Respond promptly and professionally to guest inquiries, requests, and concerns.
- Recommend and arrange dining, transportation, events, tours, and local attractions.
- Coordinate medical care, childcare, floral delivery, and other personalized guest needs.
- Facilitate smooth registration and elevated service for VIP guests.
- Promote hotel services and programs using marketing materials.
- Manage concierge expenditures, including payroll, in line with budget guidelines.
Qualities sought
- Hilton highlights hospitality, integrity, leadership, teamwork, ownership, accountability, urgency, and discipline.
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