zoho_recruit
Concierge Specialist - Patient Support Coordinator
Shapely
Remote, USA
Full-time
Entry · 1+ years experience
Remote
USD 7.5-8 hourly / hour
Discovered 2 weeks ago
Zoom PhoneCRMEHR
Role Overview
As a Concierge Specialist at Shapely, you will be the primary point of contact for our existing patients, delivering the high-touch, personalized support that defines the Shapely experience.
Your primary responsibilities will include:
Key Skills for This Role
Zoom PhoneCRMEHR
Full Job Posting
Requirements
- Requirements
- Previous experience in a patient-facing or customer support role, preferably in a healthcare or telehealth environment.
- Exceptionally warm, empathetic communication style with strong active listening skills.
- Comfortable managing a high volume of inbound inquiries across multiple channels.
- Previous experience in a similar role, preferably in a healthcare or telehealth environment.
- Technologically proficient and comfortable learning new software, including Zoom Phone, CRM platforms, and EHR systems.
- Reliable, accountable, and able to work effectively both independently and as part of a team.
- Quick learner, able to grasp the nuances of our business to be successful in the role.
- Knowledge of HIPAA, PHI, and patient privacy (training also provided).
- Exceptional command of English, written and verbal.
- Exceptional communication skills and the ability to empathetically engage with patients.
- Strong organizational and problem-solving abilities.
- Great team player.
- A passion for health and wellness and a commitment to Shapely's mission.
- Ability to work aligned with the PST time zone.
- Prioritization
- Strong organizational and prioritization skills, with the ability to manage multiple tasks and patient requests simultaneously.
- Ownership
- Strong problem-solving skills and the ability to take ownership of patient requests through resolution or appropriate handoff.
- Reliability & accountability
- Reliable, accountable, and able to work effectively both independently and as part of a team
- SOP/process adherence
- Quick learner who can understand and follow company processes and standard operating procedures.
- Weekend/shift expectation
- Willingness to work assigned shifts, including occasional weekend coverage.
- Operation Hours ( Pacific Standard Time )
- Monday to Sunday, 4 shifts ( 6 am - 3 pm, 7 am - 4 pm, 8 am - 5 pm, 9 am - 6pm)
- Saturday ( 8 am - 5 pm) (2 rotating assigned Coordinators)
Benefits
- Benefits
- Remote role.
- Full-time, competitive pay.
About Shapely
Physician Practices & Outpatient Clinics25 employeesFounded 2023
Shapely is a physician-led telehealth weight-loss company providing online medical consultations and prescription care to U.S. adults.
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