Concierge Officer

Ability Action Australia is growing and we’re looking for a proactive, people-focused individual to join our Concierge Team.

You’ll take ownership of referrals, helping participants move forward with confidence and connect with the right support, sooner.

This is an office-based role in Campbelltown where being responsive, organised, and outcome-focused makes a real impact.

You’ll be the first point of contact for participants, guiding them from referral through to booking and ensuring they have continued support.

Key parts of the role include:

Reaching out early via phone, SMS, and email

Guiding conversations toward an appointment in a supportive way

Following up to gather information and keep momentum

Managing referrals, updates, and bookings in systems

Coordinating with clinicians to prioritise appointments

Meaningful work where you can see the impact of what you do every day

Career growth across Ability Action Australia and the wider MedHealth group

Ongoing training and development to build your skills and confidence

Great benefits, including referral bonuses and corporate discounts (health insurance, gym memberships)

Options for salary packaging, novated leasing, and additional leave purchase

Confidence speaking with people and guiding conversations with empathy

A proactive mindset, you take initiative and follow things through

Comfortable working toward KPIs or activity targets

Strong communication and follow-up skills

Attention to detail when managing information and systems

If this sounds like you, hit the apply button now!

Our fast-growing team of more than 4,000 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQIA+ community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.